Consultant, Microsoft Dynamics 365
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Key skills for this role
About the Role
MNP Digital seeks a Consultant for Microsoft Dynamics 365 to configure and implement D365 CRM solutions for clients. The role requires experience with Dynamics 365 Customer Insights, Sales, and Service modules, as well as strong consulting skills.
Key Skills for This Role
Responsibilities
- Analyze business requirements and help design solutions that leverage D365 Customer Insights capabilities
- Configure D365 applications to meet specific business needs
- Create detailed documentation of the solution design and configuration
- Provide on site support (when required) and assistance throughout the delivery and go live phases
- Help deliver end user training to clients and colleagues
- Act as a trusted solution delivery consultant to clients by configuring D365 Customer Insights
- Work closely with clients to gather requirements, determine expectations, and finalize deliverables
- Ensure quality project delivery and manage tasks effectively
- Collaborate with cross functional teams including developers, analysts, and other consultants
- Identify assignment conflicts or issues and communicate to engagement Partner
- Develop a thorough understanding of MNP's services, businesses, and industry
- Network in the local business community and consider business development opportunities
Requirements
- Experience with Microsoft Dynamics 365 Customer Insights and related modules such as Sales and Customer Service
- Proficiency in configuring D365 applications
- Good understanding of data integration and migration processes
- Proven ability to gather and document functional requirements and perform gap/fit analysis
- Good foundational consulting skills including analytical know how, problem solving, and team participation
- Capable of delivering software solutions and functional configuration
- Ability to help deliver solution design decisions and create comprehensive solution documentation
- Awareness of scope management and change control processes
- Strong written and verbal communication skills
- Capable of delivering end user training and creating training materials
- Relevant certifications in Microsoft Dynamics 365 or related fields are highly desirable
- A degree in a related field such as Information Technology, Business Administration, or similar
Full Job Posting
Role Overview
- Make an impact with our Digital Solutions team as a Consultant, Microsoft Dynamics 365.
- This diverse team of tech savvy problem solvers understands clients’ unique needs and is responsible for the configuration and implementation of solutions using D365 CRM Model Apps (Sales, Customer Insight (Marketing) and Services).
- This role requires a good understanding of business processes, data analysis, and the ability to develop and integrate solutions that enhance operational efficiency and drive digital transformation.
Performance Expectations
- Analyze business requirements and help design solutions that leverage D365 Customer Insights capabilities.
- Configure D365 applications to meet specific business needs.
- Create detailed documentation of the solution design and configuration.
- Provide on site support (when required) and assistance throughout the delivery and go live phases of the project.
- Help deliver end user training to clients and colleagues.
- Act as a trusted solution delivery consultant to clients by configuring D365 Customer Insights.
- Work closely with clients to gather requirements, determine expectations, and finalize deliverables.
- Ensure quality project delivery and manage tasks effectively.
- Collaborate with cross functional teams including developers, analysts, and other consultants.
- Identify assignment conflicts or issues and communicate to engagement Partner.
- Develop a thorough understanding of MNP’s services, businesses, and industry.
- Network in the local business community and consider business development opportunities.
Skills and Experience
- Experience with Microsoft Dynamics 365 Customer Insights and related modules such as Sales and Customer Service.
- Proficiency in configuring D365 applications.
- Good understanding of data integration and migration processes.
- Proven ability to gather and document functional requirements and perform gap/fit analysis.
- Good foundational consulting skills including analytical know how, problem solving, and team participation.
- Capable of delivering software solutions and functional configuration.
- Ability to help deliver solution design decisions and create comprehensive solution documentation.
- Awareness of scope management and change control processes.
- Strong written and verbal communication skills.
- Capable of delivering end user training and creating training materials.
- Relevant certifications in Microsoft Dynamics 365 or related fields are highly desirable.
- A degree in a related field such as Information Technology, Business Administration, or similar.
Compensation
- Hiring range: CAD 70,000 to CAD 85,000 based on experience.
- MyRewards@MNP includes generous base pay, vacation time, 4 paid personal days, group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, professional development assistance, and more.
Work Arrangement
- We embrace a work from office culture. You will be required to work in the office 5 days per week.
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