Consultant - Account Services Associate
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Key skills for this role
About the Role
Emirates NBD is seeking a Consultant - Account Services Associate to perform Customer Due Diligence reviews and KYC refresh activities. The role involves verifying customer documentation, assessing risk ratings, and collaborating with internal teams to ensure compliance with UAE regulatory requirements.
Key Skills for This Role
Responsibilities
- Perform Customer Due Diligence reviews as part of periodic KYC refresh activities
- Verify customer identification documents, account information, residency status, employment details, and business activities
- Review customer account behavior and transaction activity to ensure consistency with customer profile
- Assess customer risk ratings and identify changes requiring escalation
- Validate CDD information and maintain records in bank's systems
- Identify missing documentation or discrepancies and coordinate with stakeholders for resolution
- Collaborate with Relationship Managers, Operations, Compliance, and Financial Crime teams
- Ensure cases are actioned timely with quality to meet SLA and TAT
- Maintain balance between productivity and quality
- Identify gaps in processed transactions based on QA analysis
Requirements
- Minimum bachelor's degree
- Experience in Periodic Review/Transaction Processing related to HRAR BB ARC unit
- Prior experience in banking / back office processing
- Excellent knowledge of Entity Periodic Review/Transaction Processing policies and procedures
- Advanced knowledge of MS Office and excellent written & spoken communication skills
Full Job Posting
What You Will Be Doing
- Perform Customer Due Diligence reviews as part of periodic KYC refresh activities to ensure customer information remains current, complete, and compliant with UAE regulatory requirements, AML/CFT guidelines, and internal bank policies.
- Verify customer identification documents, account information, residency status, employment details, and business activities.
- Review customer account behavior and transaction activity to ensure consistency with the customer's profile.
- Assess customer risk ratings and identify any changes requiring escalation or further due diligence.
- Validate (CDD) information and ensure records are complete and accurately maintained in the bank's systems.
- Identify missing documentation, discrepancies, or potential compliance concerns and coordinate with relevant stakeholders for resolution.
- Collaborate with Customers/ Relationship Managers, Operations, Compliance, and Financial Crime teams to obtain additional information when required.
- Ensure all steps of the remediation cycle are followed and completed with quality, accuracy and in a timely manner as per process turnaround time.
- Ensure required the cases allocated are actioned with in timely manners with quality to enable remediation of the case as main required outcome.
- Maintain a balance between productivity and quality, ensuring efficient case processing without compromising compliance standards.
- Consistently met monthly performance metrics related to case completion, accuracy, and timeliness.
- Ensure all allocated cases to self and Makers are managed on daily basis and assign to the users ensuring the SLA & TAT is met.
What are we looking for
- Well versed with systems PEGA, SSP, Finacle, BPM, Factiva, FIRCO, OWC, Watchlist, SIGCAP.
- Aware of the Policy and Procedures related to all activities in Business Banking ARC unit – HRAR Periodic review, Account opening, Customer Screening, Standard Due diligence, e20, CDD, SIGCAP
- Minimum bachelor’s degree
- Experience in Periodic Review/Transaction Processing related to HRAR BB ARC unit, with awareness of ENBD/EI Business applications
- Prior experience in Banking / Back office processing
- Excellent knowledge of Entity Periodic Review/Transaction Processing policies and procedures
- Advanced knowledge of Ms Office and excellent Written & spoken communication skills
What we offer you
- Competitive salary package
- Strong emphasis on work life balance and wellbeing across the bank
- World class Learning & Development platform and career development
- Generous annual leave entitlement and Private Healthcare
- Preferential banking facilities for employees
Why Join Us
- We’re one of the region’s most recognisable brands.
- We’re banking innovation leaders.
- We’re growing across both the UAE and our global offices.
- We offer a huge range of professional development opportunities to accelerate your career.
- We provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.
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