Concierge
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Key skills for this role
About the Role
W Hotels is hiring a Concierge to assist guests with special arrangements and services. Responsibilities include handling transportation, reservations, dry cleaning, and providing information about the property and local area.
Key Skills for This Role
Responsibilities
- Respond to guest requests for special arrangements or services such as transportation, reservations, and dry cleaning
- Provide information to guests about the property and surrounding area amenities, including special events and activities
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Monitor club lounge for seating availability, service, safety, and well being of guests
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift, carry, push, pull, and place objects weighing up to 10 pounds
Full Job Posting
Position Summary
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
Key Responsibilities
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Monitor club lounge for seating availability, service, safety, and well being of guests.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
About W Hotels
- W Hotels’ mission is to Ignite Curiosity, Expand Worlds.
- Whatever/Whenever is our culture and service philosophy.
- In joining W Hotels, you join a portfolio of brands with Marriott International.
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