Concierge Agent - W Residences
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Key skills for this role
About the Role
W Hotels is seeking a Concierge Agent for W Residences to respond to residence owners' and guests' requests for visitor information, special arrangements, and services. The role requires at least 1 year of related work experience and a high school diploma or equivalent.
Key Skills for This Role
Responsibilities
- Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers
- Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction
- Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities
- Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorized visitors and implement into the key track system
- Answer, record, and process all calls, messages, requests, questions, or concerns
- Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem
- Understand and assist with owners’ reservation services (HRS)
- Assist with scheduling of the elevator for move in/out for Residence owners/tenants
- Assist with Bell/valet services for owners when requesting for their vehicles
- Perform Lobby Ambassador tasks
- Review shift logs/daily memo books and document pertinent information in logbooks
- Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- No supervisory experience required
Full Job Posting
Position Summary
- Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with u
Responsibilities
- Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
- Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction.
- Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities.
- Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system.
- Answer, record, and process all calls, messages, requests, questions, or concerns.
- Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem.
- Understand and assist with owners’ reservation services (HRS).
- Assist with scheduling of the elevator for move in/out for Residence owners/tenants.
- Assist with Bell/valet services for owners when requesting for their vehicles.
- Perform Lobby Ambassador tasks.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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