Concierge Agent
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Key skills for this role
About the Role
Marriott International seeks a Concierge Agent for St. Regis Hotels & Resorts in Doha. The role involves responding to guest requests, providing information about the property and local area, and ensuring guest satisfaction.
Key Skills for This Role
Responsibilities
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning)
- Provide information to guests about the property and surrounding area amenities
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Monitor club lounge for seating availability, service, safety, and well being of guests
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
Full Job Posting
Position Summary
- Respond to guest requests for special arrangements or services.
- Provide information to guests about the property and surrounding area amenities.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Responsibilities
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning).
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
- Gather, summarize, and provide information to guests about the property and surrounding area amenities.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Monitor club lounge for seating availability, service, safety, and well being of guests.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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