Community Manager

Job Description

Location:** Dubai, UAE

Role Overview

Owners Association Managemen**t

• Manage daily operations of assigned Owners Associations in full compliance with **RERA and Dubai Land Department (DLD)** regulations.
• Serve as the primary liaison between the **OA Board, unit owners, service providers, and internal management teams**.
• Ensure strict adherence to the **OA constitution, by-laws, community rules, and Mollak guidelines**.

Financial & Budget Control

• Prepare, manage, and monitor **annual service charge budgets**, forecasts, and variance reports.
• Coordinate with Finance teams on **service charge collections, arrears management, and ageing analysis**.
• Review expenditures, control operational costs, and ensure spending remains within approved OA budgets.
• Support **audits, financial statements**, and timely submission of financial data through the **Mollak system**.

Board & Owner Coordination

• Organise, attend, and support **OA Board Meetings and General Assemblies**.
• Prepare agendas, **Minutes of Meetings (MoM), and** resolutions, and ensure follow-up on agreed action points.
• Communicate clearly and professionally with unit owners regarding **notices, circulars, service charges, and community updates**.

Vendor & Facilities Oversight

• Coordinate with **Facilities Management (FM) teams and third-party vendors** to ensure service excellence.
• Review and manage contracts and service agreements for **FM, security, cleaning, landscaping, and maintenance providers**.
• Monitor **KPIs and SLAs** and implement corrective actions where service delivery falls short.

C**ompliance & Documentation

• Ensure ongoing statutory compliance with **RERA, DLD**, and relevant regulatory authorities.
• Maintain accurate and up-to-date records of **OA documentation, contracts, insurance policies, approvals, and correspondence**.
• Coordinate timely renewals of **insurance policies, FM contracts, and statutory agreements**.

Community & Stakeholder Management

• Handle owner queries, complaints, and escalations professionally and within agreed timelines.
• Support dispute resolution between **owners, tenants, and service providers**.
• Promote community standards, enforce rules, and contribute to a positive and well-managed living environment.

Reporting & Mis

• Prepare **monthly and quarterly management reports** covering operations, financial performance, and compliance status.
• Track risks, issues, and action plans, escalating matters to senior management when required.

Skills & Competencies

• Strong working knowledge of **Dubai OA regulations, RERA requirements, Mollak system, and service charge processes**.
• Sound **financial acumen** with hands-on experience in budgeting and cost control.
• Excellent communication, coordination, and **stakeholder management skills**.
• Strong problem-solving ability with attention to detail and follow-through.
• Proficiency in **MS Office** and property/community management systems.

Qualifications & Experience

• Bachelor’s Degree (mandatory).
• **4–5 years of UAE experience** in Owners Association or Community Management.
• Proven experience working with **OA Boards, service charge budgets, and FM coordination**.
• **RERA certification or OA-related professional training** is an added advantage.

Preferred: IMMEDIATE JOINER

Experience

• Real Estate Developer: 5 years (Required)