Collections Specialist
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Key skills for this role
About the Role
KONE is seeking a Collections Specialist for its Abu Dhabi office to manage credit control and collection processes, resolve disputes, and reduce delinquency. The role requires 3+ years of field collections experience, a driver's license, and UAE experience, with 90% of activities in the field.
Key Skills for This Role
Responsibilities
- Provide customer service regarding collection issues, process refunds, review account adjustments, resolve discrepancies and short payments
- Monitor and maintain assigned accounts: customer calls, account adjustments, small balance write offs, customer reconciliations, processing credit memos
- Accountable for reducing delinquency for assigned accounts
- Perform other assigned tasks necessary to support the Accounts Receivable Department
- Enlist efforts of sales and senior management when necessary to accelerate collection process
- Communicate and follow up effectively with sales department regarding customer accounts on time
- Establish and maintain effective working relationships with dealers and sales
Requirements
- Minimum 3 years high volume corporate field Collections experience is a must
- Knowledge of Billing and Collections procedures
- Accounts Receivable knowledge/experience a plus
- Strong attention to detail, goal oriented
- Commitment to excellent customer service
- Excellent English written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities
- A driver's license and UAE experience are a must
Full Job Posting
Job Overview
- KONE Middle East, Turkey & Africa is looking for a Collections Specialist with strong analytical skills and a customer focused mindset to be based in our Abu Dhabi office.
- In this role, the successful candidate will be an expert in the Credit Control and Collection process, invoicing efficiency and reporting, and the dispute resolution process.
- Please note that 90% of your activities will be on the field.
Responsibilities
- Providing customer service regarding collection issues, processing customer refunds, process and reviewing account adjustments, and resolving client discrepancies and short payments.
- Responsible for monitoring and maintaining assigned accounts Customer calls, account adjustments, small balance write offs, customer reconciliations, and processing credit memos.
- Accountable for reducing delinquency for assigned accounts.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
- Must communicate & follow up effectively with the sales department regarding customer accounts on time.
- Establish and maintain effective and cooperative working relationships with dealers and sales.
Requirements
- Minimum 3 years high volume corporate field Collections experience is a must.
- Knowledge of Billing and Collections procedures.
- Accounts Receivable knowledge/experience a plus.
- Strong attention to detail, goal oriented.
- Commitment to excellent customer service.
- Excellent English written and verbal communication abilities.
- Ability to prioritize and manage multiple responsibilities.
- A driver's license and UAE experience are a must.
About KONE
- Certified as a Top Employer for UAE, Qatar, KSA, and Oman.
- KONE is dedicated to a better world of work and exhibits this through excellent people practices.
- We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency.
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