Collections Specialist
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Key skills for this role
About the Role
KONE seeks a Collections Specialist for its Abu Dhabi office to manage credit control, invoicing, and dispute resolution for the service business. The role involves field work (90%) and requires 3+ years of corporate collections experience, a driver's license, and UAE experience.
Key Skills for This Role
Responsibilities
- Provide customer service regarding collection issues, process customer refunds, review account adjustments, and resolve client discrepancies and short payments.
- Monitor and maintain assigned accounts including customer calls, account adjustments, small balance write offs, customer reconciliations, and processing credit memos.
- Reduce delinquency for assigned accounts.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
- Communicate and follow up effectively with the sales department regarding customer accounts on time.
- Establish and maintain effective and cooperative working relationships with dealers and sales.
Requirements
- Minimum 3 years high volume corporate field Collections experience
- Knowledge of Billing and Collections procedures
- Accounts Receivable knowledge/experience a plus
- Strong attention to detail, goal oriented
- Commitment to excellent customer service
- Excellent English written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities
- A driver's license and UAE experience are a must
Full Job Posting
Company Overview
- Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work.
- KONE Middle East, Turkey & Africa (KMTA) is embarking upon an exciting growth phase through direct presence in 7 regions.
Responsibilities
- Providing customer service regarding collection issues, processing customer refunds, process and reviewing account adjustments, and resolving client discrepancies and short payments.
- Responsible for monitoring and maintaining assigned accounts Customer calls, account adjustments, small balance write offs, customer reconciliations, and processing credit memos.
- Accountable for reducing delinquency for assigned accounts.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
- Must communicate & follow up effectively with the sales department regarding customer accounts on time.
- Establish and maintain effective and cooperative working relationships with dealers and sales.
Requirements
- Minimum 3 years high volume corporate field Collections experience is a must
- Knowledge of Billing and Collections procedures
- Accounts Receivable knowledge/experience a plus
- Strong attention to detail, goal oriented
- Commitment to excellent customer service
- Excellent English written and verbal communication abilities.
- Ability to prioritize and manage multiple responsibilities.
- A driver's license and UAE experience are a must.
Workplace
- Please note that 90% of your activities will be on the field.
- Based in our Abu Dhabi office.
About KONE
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
- Sustainability is an integral part of our culture and the daily practice.
- We follow ethical business practices and we seek to develop a culture of working together where co workers trust and respect each other and good performance is recognized.
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