Cluster Reservations Manager
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Key skills for this role
About the Role
AccorHotel seeks a Cluster Reservations Manager for ultra-luxury properties in Saudi Arabia. You will lead reservations operations, ensure rate integrity, and collaborate with Revenue, Sales, and Front Office to optimize booking conversion and guest experience.
Key Skills for This Role
Responsibilities
- Lead end to end reservations operations across the cluster
- Ensure accurate control of room inventory and rate integrity
- Monitor booking pace and channel performance to identify opportunities
- Collaborate with Revenue, Sales, and Front Office teams
- Mentor and develop the reservations team
Requirements
- Experience in reservations management in luxury hospitality
- Knowledge of PMS, CRS, and distribution systems
- Strong leadership and team development skills
- Commercial acumen and revenue optimization understanding
Full Job Posting
Role Overview
- As Cluster Reservations Manager, you will be the operational and commercial custodian of the reservations function across a multi property ultra luxury cluster.
What You Will Create
- Lead end to end reservations operations across the cluster, ensuring seamless handling of all booking channels
- Deliver a consistently high quality, responsive, and personalised booking experience
- Ensure adherence to service standards, response times, and luxury brand expectations
- Act as escalation point for complex booking scenarios
- Maintain accurate control of room inventory, availability, and allocation
- Ensure strict adherence to rate parity and pricing integrity
- Support Revenue Management in implementing pricing strategies
- Monitor and resolve discrepancies across PMS, CRS, and third party systems
- Support revenue optimisation by ensuring reservations activity aligns with pricing and yield strategies
- Monitor booking pace, conversion trends, and channel performance
- Collaborate with Revenue and Sales teams to maximise occupancy
- Provide insights on booking behaviour, demand patterns, and guest preferences
Distribution & Channel Coordination
- Manage day to day execution of reservations across direct, OTA, consortia, wholesale, and B2B channels
- Ensure accurate mapping, loading, and maintenance of rates, offers, and inventory
- Liaise with external partners and booking channels
- Support direct booking strategy through efficient handling of enquiries
Cross Functional Collaboration
- Work closely with Revenue Management, Sales, Front Office, and Marketing
- Support pre arrival communication strategy and guest journey optimisation
- Collaborate with Finance to ensure accurate reconciliation and reporting
- Act as a key operational link ensuring smooth flow of information
Team Leadership & Capability Building
- Lead, develop, and mentor the reservations team across multiple properties
- Foster a culture of accuracy, responsiveness, accountability, and service excellence
- Implement training and development initiatives
- Drive continuous improvement in systems, processes, and guest handling standards
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