Cluster Reservations Agent
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Key skills for this role
About the Role
Fairmont Dubai is seeking a Cluster Reservations Agent to handle reservation management, maximize room revenue through upselling, and support revenue management strategies. Requires experience with Opera PMS and strong communication skills.
Key Skills for This Role
Responsibilities
- Handle reservation management including managing blocks, chasing rooming lists, inventory management for groups, and ensuring accurate billing instructions
- Maximize rooms revenue through conversion of telephone calls into sales and effective upselling techniques
- Understand and take reservations to support revenue management strategies
- Ensure reservations meet property standards in terms of accuracy and guest satisfaction
- Be fully conversant with all market segments and rate plans across all distribution channels
- Support Cluster Reservation Manager with ad hoc projects
Requirements
- Understanding of FRHI Pricing Strategies and Revenue Management
- Experience with Opera PMS/S&C
- Ability to maximize revenue through upselling and conversion of telephone calls into sales
- Knowledge of groups management including cut off dates, blocking, and booking policies
Full Job Posting
Job Overview
- We invite you to join the world of luxury hospitality at Fairmont Dubai as our new Cluster Reservations Agent. Be an ambassador for our brand, providing engaging and anticipative service over the telephone.
Key Responsibilities
- Understand the key principles of FRHI Pricing Strategies and Revenue Management
- Handling reservation management including managing blocks, chasing rooming list from Sales team & clients, inventory management for groups, ensuring accurate billing instructions and managing group rates codes.
- To have a general understanding of Groups Management including cut off dates, blocking and booking policies and procedures
- Maximize rooms revenue through the conversion of telephone calls into sales
- Utilize effective upselling techniques
- Understand and take reservations to support the revenue management strategies employed by Cluster Reservation Manager.
- Ensure revenue is maximized by up selling guest rooms and recommending hotel facilities whenever required.
- Understand Revenue Management strategies, sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory.
- Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
- Complete understanding and effective execution of current and new RM tools, includes Opera PMS/S&C.
- Be involved in all property PMS Conversions
- Be fully conversant with all market segments and rate plans used across all distribution channels and to be flexible in sales technique through offering the right product to the right customer at the right time.
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