Cluster Manager

Role Purpose

1. Client And Business Acquisition

• Generating of new business via out marketing activities, gold center contacts and existing network.
• Coaching of team members to increase sales productivity and cross selling.
• Acquiring new to bank customers.
• Identifying new potential expansion locations.
• Converting in-bound and outbound leads to sales.
• Building a strong trust relationship with key customers.
• Maintaining a loyal pool of customers/alliances who refer potential customers.

2. Team Management

• Managing the Priority Cluster members.
• Setting and monitoring sales plans for the RMs.
• Maintaining staff morale and relationship.
• Reviewing performance with RMs.
• Appraising staff scorecard deliverables against targets.
• Counselling staff towards expected behaviors.
• Allocating of human resources as required.
• Identifying and planning staff development needs.

3. Channels Cooperation

• Making referrals to other channels based on identified customer needs.
• Smoothly implementing of Priority Banking services across surrounding branches.
• 4.
• Management of service delivery: -
• Monitoring service levels for customer satisfaction.
• Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.
• Getting ad-hoc customer feedback.

5. Control and Risk Mitigation

• Approvals/recommendations of credit applications.
• Adhering to laid out processes and procedures.
• Ensuring appropriate and adequate documentation.
• Identifying trends of errors and proactively advice processes improvements.
• Specialist Skills / Technical Knowledge Required for this role:
• Detailed knowledge of ADIB’s Retail Banking products & services.
• Experience in sales, product development or wealth advisory to priority banking customers/ retail HNIs.
• Broad knowledge of ADIB’s Retail Credit & Operational Policies & Procedures.
• Specific Knowledge of UAE banking practices, regulations & risks.
• Good Knowledge of competitors in the local market.
• Must have led a team of professionals.
• Detailed knowledge of service standards.
• Training & Presentation skills.
• Management Information skills.
• Computer Skills.