Clinical Support Specialist, Joint Replacement, Western Region
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Key skills for this role
About the Role
Stryker is seeking a Clinical Support Specialist for Joint Replacement in the Western Region of Saudi Arabia. The role involves providing hands-on support in surgical theatres, training healthcare professionals, managing inventory, and building client relationships.
Key Skills for This Role
Responsibilities
- Attend cases in theatre and clinical environments, providing hands on support and training to HCPs and surgical staff
- Audit and manage Stryker stock, including implants, disposables, and instruments
- Conduct trials, evaluations, and in depth training workshops to educate theatre and wider HCP staff on Stryker products
- Build and maintain key client relationships, tailoring solutions to complex cases
- Develop knowledge of local healthcare environment, area strategy, and Stryker’s broader product portfolio
- Plan, execute, and monitor measures to achieve industry leading customer service, including submitting accurate documentation
- Work closely with team members and Regional Manager, communicating progress and customer feedback
Requirements
- Bachelor's degree or equivalent in medical, biomedical or a related field
- Minimum 2 years of relevant experience as clinical support/application specialist, nurse or biomedical engineer
- Experience in clinical, theatre work environment
- Fluency in Arabic and good command of English
- Valid KSA driving license
- Experience in implants, orthopedics, or disposables (preferred)
Full Job Posting
Job Description
- The Clinical Support Specialist responsibilities include directly supporting Stryker products associated with Joint Replacement procedures and optimizing customer service.
- This role within Western Region, Saudi Arabia will focus on supporting customers to provide a best in class procedural solution.
What You Will Do
- Attend cases in theatre and clinical environments, providing hands on support and training to HCPs and surgical staff while maintaining high levels of professionalism.
- Audit and manage Stryker stock, including implants, disposables, and instruments, ensuring proper utilization, stock rotation, and consignment inventory practices.
- Conduct trials, evaluations, and in depth training workshops to educate theatre and wider HCP staff on Stryker products, promoting product benefits and applications effectively.
- Build and maintain key client relationships, tailoring solutions to complex cases, and presenting findings to key stakeholders.
- Develop knowledge of the local healthcare environment, area strategy, and Stryker’s broader product portfolio to offer the best possible solutions to customers.
- Plan, execute, and monitor measures to achieve industry leading customer service, including submitting accurate documentation and case order forms for invoicing.
- Demonstrate outstanding ethics, professionalism, and respect in all interactions, representing Stryker in the best possible light.
- Work closely with team members and the Regional Manager, communicating progress, customer feedback, and areas for product improvement.
What You Need
- Bachelor's degree or equivalent in medical, biomedical or a related field.
- Minimum 2 years of relevant experience in the field as clinical support/application specialist, nurse or biomedical engineer.
- Experience in clinical, theatre work environment.
- Fluency in Arabic and a good command of English.
- Valid KSA driving license.
- Experience in implants, orthopedics, or disposables (preferred).
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