Clinic Support Assistant
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Key skills for this role
About the Role
NMC Health plc seeks a Clinic Support Assistant to provide patient-centered support from initial contact through completion of medical checkups. The role involves greeting patients, scheduling appointments, providing insurance information, and maintaining records.
Key Skills for This Role
Responsibilities
- Take care of the patients from the time they call till they finish their medical checkup and go back
- Advocate patients’ and their families’ rights and responsibilities, confidentiality, information and education
- Develop and maintain the feedback/complaint procedure for customers to use and receive redressal
- Visit inpatient ward patients on daily basis
- Greet patient or/and their family and find out the nature of their service requirement clearly over phone
- Block appointments with the concerned specialists/consultants so that the Customer will not have any hassle
- Provide information to assist patient or refer them to appropriate contacts
- Expedite flow of visitors/patients and ensure that each person receives outstanding customer service
- Provide information about medical insurance coverage to patients
- Keep accurate records of discussions or correspondence with customers
- Write reports analyzing the quality of customer service
Requirements
- Graduate in any discipline
- Minimum 3 years’ experience in handling patients in a hospital environment
- Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet explorer skills
- Exceptional interpersonal skill, maturity, good judgment and capable of communicating in a professional manner with diverse range of individuals
- Superior phone etiquette skills
- Patient focused; service oriented; patient & understanding
- Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure
- Reliable, punctual, dependable, and responsive
- Excellent command of oral and written English
Full Job Posting
DUTIES AND RESPONSIBILITIES
- Take care of the patients from the time they call till they finish their medical checkup and go back.
- Advocates patients’ and their families’ rights and responsibilities, confidentiality, information and education.
- Develop and maintain the feedback/complaint procedure for customers to use and receive redressal.
- Visit inpatient ward patients on daily basis.
- Should be capable of solving problems, effective communication strategies and conflict resolution.
- Communicate all information to front office personnel and Physicians regarding Patient.
- Greets patient or/and their family and find out the nature of their service requirement clearly over phone.
- Depending on the same block appointments with the concerned specialists/consultants so that the Customer will not have any hassle in completing their hospital visit.
- Provide information to assist patient or refer them to appropriate contacts, either in the organization or elsewhere as per the Physicians directions.
- Expedite flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
- Provide information about medical insurance coverage to patients.
- Keeps accurate records of discussions or correspondence with customers.
QUALIFICATION, LICENSURE, EDUCATION, EXPERIENCE, SPECIAL SKILLS
- Graduate in any discipline.
- Minimum 3 years’ experience in handling patients in a hospital environment.
- Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet explorer skills.
- Must have an exceptional interpersonal skill, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills.
- Patient focused; service oriented; patient & understanding.
- Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
- Reliable, punctual, dependable, and responsive.
- Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.
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