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Clinic Client Relations Manager - Aesthetic Clinic

OnTime HealthCare Services
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 4 weeks ago
Client ManagementCommunicationOperational SkillsProblem-SolvingAesthetic TreatmentsHealthcare
Free

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Client ManagementCommunicationOperational Skills
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Overview

OnTime HealthCare Services seeks a Clinic Client Relations Manager for an aesthetic clinic in Dubai. The role involves managing client relations, overseeing daily operations, and ensuring high service standards. Candidates should have experience in the aesthetic or healthcare industry and strong com

Responsibilities

  • Manage the overall client journey, ensuring a high standard of service and patient satisfaction
  • Oversee daily front-of-house and client relations operations within the clinic
  • Handle client inquiries, concerns, feedback, and escalations professionally and efficiently
  • Coordinate with doctors, nurses, therapists, and administrative teams to ensure smooth clinic operations
  • Support appointment management, client follow-ups, treatment coordination, and retention initiatives
  • Maintain high service standards aligned with the clinic's premium aesthetic brand and patient experience
  • Monitor operational processes and identify opportunities to improve service quality and clinic efficiency

Requirements

  • Minimum 2-3 years of UAE experience in a similar client relations, clinic management, or operations role
  • Previous experience within an aesthetic clinic, dermatology clinic, plastic surgery clinic, or premium healthcare environment
  • Strong understanding of clinic operations and the aesthetic patient journey
  • Excellent communication, interpersonal, and client-handling skills
  • Professional presentation with a strong customer-service mindset
  • Strong organizational and problem-solving skills

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