Client Relationship Executive

Role Overview

Key Responsibilities

• Act as the primary point of contact for assigned clients and agencies throughout the property sales lifecycle.
• Manage requests involving bookings, units, project information, contracts, SPAs, documentation, payments, ownership changes, NOCs, refunds, cancellations, transfers, handover, and post-sale matters.
• Receive, classify, validate, and record client requests and supporting documents in the CRM.
• Coordinate with Operations, Finance, Sales, Legal, Technical, Handover, and other relevant departments.
• Monitor pending documents, approvals, service-level deadlines, and open requests through closure.
• Maintain accurate client, case, document, approval, and communication records in the CRM.
• Handle complaints, coordinate corrective actions, communicate outcomes, and escalate sensitive or high-risk matters.
• Identify recurring issues and contribute to improvements in processes, communication, and client experience.
• Follow company policies, SOPs, data protection requirements, and approval procedures.

Requirements

• Previous experience working with a real estate developer is mandatory.
• Experience in client relations, customer service, post-sales, or a similar role within the real estate developer sector is required.
• Strong knowledge of the property sales lifecycle from booking through handover and final settlement.
• Understanding of real estate documentation, SPAs, payments, NOCs, handover, and post-sale processes.
• Strong communication, relationship-management, follow-up, coordination, organizational, and time-management skills.
• Ability to maintain accurate CRM records and handle complaints, sensitive matters, and escalations professionally.
• Ability to work in a fast-paced, customer-focused environment.
• Good knowledge of Microsoft Office and CRM systems.
• Excellent written and verbal English communication skills.