Client Manager, Priority Clients (UAE nationals)
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Key skills for this role
About the Role
Standard Chartered seeks a Client Manager for Priority Clients in Dubai, focusing on providing excellent customer service to affluent banking clients. Responsibilities include account opening, complaint resolution, KYC/AML compliance, and collaborating with internal specialists.
Key Skills for This Role
Responsibilities
- Ensure expected level of customer service is provided to Priority banking clients
- Work collaboratively with internal specialists and Associate Directors to provide appropriate banking services and solutions
- Drive a culture of complete adherence to local and international service standards for affluent customer segment
- Liaise with relationship managers locally and internationally to work with overseas clients keeping in view cross border guidelines
- Maintain sound client relations by ensuring requests, concerns, and complaints are addressed in a timely and efficient manner
- Analyze feedback by clients and accordingly modify policies and processes to improve services
- Ensure accuracy of account opening process for Priority banking staff with 98% accuracy
- Ensure all non critical/quick kill complaints to be resolved within 24 hours
- Conduct information sessions for client managers to update them about changes in policies and processes
- Ensure error free checking and avoid any financial losses to the bank
- Ensure KYC/AML updates, proper zero error documentation
- Detect any suspicious transactions, money laundering, forgeries etc
Requirements
- Client Experience, Behaviours and Preferences Understand and anticipate client needs throughout the service lifecycle
- Accuracy and Attention to Detail Ensure error free processing, documentation, and transaction execution
- Communication (Service Context) Clear, calm, and professional handling of client queries and concerns
- Regulatory Environment – Financial Services Ensure all service actions comply with internal policies and external regulations
- Reputational Risk Management Act responsibly to protect the bank’s reputation during every client interaction
Full Job Posting
Key Responsibilities
- To ensure expected level of customer service is provided to Priority banking clients.
- Work collaboratively with internal specialists and Associate Director’s to provide appropriate banking services and solutions to meet client’s needs.
- Drive a culture of complete adherence to local and international service standards for affluent customer segment.
- Liaise with the relationship managers locally & internationally to work with overseas clients keeping in view the cross border guidelines.
- Maintaining sound client relations by ensuring that their requests, concerns, and complaints are addressed by the client manager in a timely and efficient manner.
- Analyze feedback (compliment, complaint, and suggestion) by clients and accordingly modify policies & processes to improve services being provided.
- Ensure accuracy of account opening process for Priority banking staff with 98% accuracy.
- Ensure all non critical/quick kill complaints to be resolved within 24 hours.
- Conducting information sessions for the client managers to update them about changes in policies & processes and keep them updated with their product knowledge.
- Ensure error free checking and avoid any financial losses to the bank.
- Ensure KYC/AML (Know Your Customer/ Anti Money Laundering) updates, proper zero error documentation.
- To be able to detect any suspicious transactions, Money laundering, forgeries etc
The Skills We Are Looking Out For Are
- Client Experience, Behaviours and Preferences Understand and anticipate client needs throughout the service lifecycle; deliver a seamless experience.
- Accuracy and Attention to Detail Ensure error free processing, documentation, and transaction execution.
- Communication (Service Context) Clear, calm, and professional handling of client queries and concerns.
- Regulatory Environment – Financial Services Ensure all service actions comply with internal policies and external regulations.
- Reputational Risk Management Act responsibly to protect the bank’s reputation during every client interaction.
About Standard Chartered
- We're an international bank, nimble enough to act, big enough for impact.
- For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other.
What We Offer
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days).
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market leading digital wellbeing platform.
- A continuous learning culture to support your growth, with opportunities to reskill and upskill.
- Being part of an inclusive and values driven organisation.
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