Client Manager, Priority Clients (UAE national)
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Key skills for this role
About the Role
Standard Chartered seeks a Client Manager for Priority Clients in Dubai. The role involves providing high-quality customer service to affluent banking clients, managing client relations, ensuring compliance with regulations, and driving team performance.
Key Skills for This Role
Responsibilities
- Ensure expected level of customer service is provided to Priority banking clients
- Liaise with internal specialists and Associate Directors to provide appropriate banking services and solutions
- Maintain sound client relations by addressing requests, concerns, and complaints in a timely manner
- Analyze client feedback and modify policies & processes to improve services
- Manage and motivate team members for continuous professional development
- Ensure compliance with KYC/AML updates and proper documentation
- Ensure accuracy of account opening process with 98% accuracy
Requirements
- University Graduate
- Relevant experience in relationship management
- Experience in handling all Banking Customer Services & Investment Products
- Strong communication, language and negotiation skills
- Networking & strong inter personal skills
- Proficiency in Computers
- Good knowledge of banking practices and regulations
- Anti Money laundering, Sanctions/Compliance Training and Basic Banking Practice
Full Job Posting
Job Summary
- To ensure expected level of customer service is provided to Priority banking clients.
- Work collaboratively with internal specialists and Associate Director’s to provide appropriate banking services and solutions to meet client’s needs.
Key Responsibilities
- Ensure all complaints and negative feedback is logged in CEMS immediately upon notice.
- Ensure accuracy of account opening process for Priority banking staff with 98% accuracy.
- Ensure all non critical/quick kill complaints to be resolved within 24 hours.
- Conducting information sessions for the client managers to update them about changes in policies & processes.
- Ensure error free checking and avoid any financial losses to the bank.
- Guiding and mentoring to junior colleagues and supporting in driving business outcomes.
Qualifications
- University Graduate.
- Relevant experience in relationship management.
- Experience in handling all Banking Customer Services & Investment Products.
- Strong communication, language and negotiation skills with the ability to influence outcomes.
- Networking & strong inter personal skills to manage inter departmental deliverables.
- Proficiency in Computers.
- Adapting to multi cultural environment.
- Good knowledge of banking practises and regulations.
- Anti Money laundering, Sanctions/Compliance Training and Basic Banking Practice.
Skills And Experience
- Manage Conduct
- Manage Risk
- Manage People
- Spot Opportunities
- Solve Problems
- Take the Lead
- Build Resilience
About Standard Chartered
- We're an international bank, nimble enough to act, big enough for impact.
- For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other.
What We Offer
- Core bank funding for retirement savings, medical and life insurance.
- Time off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days).
- Flexible working options based around home and office locations.
- Proactive wellbeing support through Unmind.
- A continuous learning culture to support your growth.
- Being part of an inclusive and values driven organisation.
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