Client Communications Lead
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Ohana Development seeks a Client Communications Lead to manage and standardize all client communications across real estate projects in Abu Dhabi. The role involves developing communication templates, managing CRM workflows, and coordinating with Sales, Marketing, and Construction teams.
Key Skills for This Role
Responsibilities
- Develop and maintain all customer communication templates across projects, ensuring consistency in messaging and brand tone
- Manage all client facing communications, including project updates, construction progress notifications, payment reminders, handover communications, and service announcements
- Ensure all customer inquiries and requests are responded to promptly and professionally, maintaining agreed service levels
- Monitor communication channels and ensure real time follow up on critical customer matters
- Create and manage communication calendars for project milestones and customer touchpoints
- Coordinate batch communications, email campaigns, SMS, and broadcast messages to customers
- Prepare and distribute newsletters, project updates, and construction progress communications
- Support the launch of new offers, promotions, and customer engagement initiatives in collaboration with the Marketing team
- Utilize Salesforce CRM to manage customer communications, workflows, and communication records
- Ensure communication templates, automated journeys, and customer data are maintained and optimized within Salesforce
- Track communication effectiveness and customer engagement metrics
- Work closely with Marketing, Sales, Customer Service, and Project teams to gather accurate project information and ensure aligned messaging
Requirements
- Bachelor's degree in Marketing, Communications, Public Relations, Business Administration, or a related field
- Minimum 3 years of experience in communications, customer engagement, CRM, or marketing within a real estate developer in the UAE
- Experience managing customer communications across multiple projects
- Hands on experience with Salesforce CRM is essential
- Excellent written and verbal communication skills in English & Arabic
- Russian language skills are an advantage
Full Job Posting
About the Role
- The Client Communications Lead will be responsible for managing and standardizing all client communications across the company's projects.
- The role ensures timely, professional, and consistent communication with customers throughout their journey, from sales to handover and post sales support.
- The ideal candidate will have a strong background in real estate development, customer communications, and CRM systems.
Key Responsibilities
- Develop and maintain all customer communication templates across projects, ensuring consistency in messaging and brand tone.
- Manage all client facing communications, including project updates, construction progress notifications, payment reminders, handover communications, and service announcements.
- Ensure all customer inquiries and requests are responded to promptly and professionally, maintaining agreed service levels.
- Monitor communication channels and ensure real time follow up on critical customer matters.
- Create and manage communication calendars for project milestones and customer touchpoints.
- Coordinate batch communications, email campaigns, SMS, and broadcast messages to customers.
- Prepare and distribute newsletters, project updates, and construction progress communications.
- Support the launch of new offers, promotions, and customer engagement initiatives in collaboration with the Marketing team.
- Utilize Salesforce CRM to manage customer communications, workflows, and communication records.
- Ensure communication templates, automated journeys, and customer data are maintained and optimized within Salesforce.
- Track communication effectiveness and customer engagement metrics.
- Work closely with Marketing, Sales, Customer Service, and Project teams to gather accurate project information and ensure aligned messaging.
Requirements
- Bachelor's degree in Marketing, Communications, Public Relations, Business Administration, or a related field.
- Minimum 3 years of experience in communications, customer engagement, CRM, or marketing within a real estate developer in the UAE.
- Experience managing customer communications across multiple projects.
- Hands on experience with Salesforce CRM is essential.
Skills & Competencies
- Excellent written and verbal communication skills in English & Arabic.
- Strong stakeholder management and coordination abilities.
- Customer centric mindset with strong attention to detail.
- Experience creating communication templates, newsletters, and customer engagement campaigns.
- Ability to manage multiple projects and deadlines simultaneously.
- Strong reporting and analytical skills.
- Russian language skills are an advantage.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Ohana Development
Resident Engineer
Abu Dhabi Emirate, UAE
Ohana Development seeks an experienced Resident Engineer to lead on-site construction activities for luxury high-rise mixed-use developments in Abu Dhabi. The role requires 15+ years of construction supervision experienc
BIM Manager
Abu Dhabi Emirate, UAE
Ohana Development seeks an experienced BIM Manager to lead BIM implementation, governance, and coordination across large-scale real estate projects in Abu Dhabi. The role requires 15+ years in construction/engineering wi
Client Communications Lead
Abu Dhabi Emirate, UAE
Ohana Development is looking for a Client Communications Lead to manage and standardize client communications across real estate projects. The role involves developing communication templates, coordinating with sales and
Resident Engineer
Abu Dhabi Emirate, UAE
Ohana Development seeks an experienced Resident Engineer with a proven track record in luxury high-rise mixed-use developments. The role involves leading on-site construction activities, ensuring quality and safety, and
Facilities Supervisor
Abu Dhabi, UAE
Ohana Development seeks a Facilities Supervisor to manage daily operations and maintenance of properties in Abu Dhabi. The role involves coordinating preventive and reactive maintenance, supervising contractors, and ensu
Senior Financial Planning & Analysis (FP&A)
Abu Dhabi, UAE
Ohana Development is seeking a Senior FP&A Manager to lead planning, budgeting, forecasting, and performance management across the Group's construction, real estate development, and architecture & design businesses. The
Senior Executive Assistant to CEO
Abu Dhabi Emirate, UAE
Ohana Development seeks a Senior Executive Assistant to provide comprehensive support to the CEO, managing complex calendars, travel, communications, and personal logistics. The ideal candidate has 7-12+ years of experie
Project Implementation Manager
Abu Dhabi, UAE
Ohana Development seeks a Project Implementation Manager to lead enterprise-wide transformation initiatives for an ultra-luxury real estate developer. The role involves translating operating models into structured progra
Resident Engineer
Abu Dhabi Emirate, UAE
BIM Manager
Abu Dhabi Emirate, UAE
Client Communications Lead
Abu Dhabi Emirate, UAE
Resident Engineer
Abu Dhabi Emirate, UAE
Facilities Supervisor
Abu Dhabi, UAE
Senior Financial Planning & Analysis (FP&A)
Abu Dhabi, UAE
Senior Executive Assistant to CEO
Abu Dhabi Emirate, UAE
Project Implementation Manager
Abu Dhabi, UAE