Client Communications Lead
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Key skills for this role
About the Role
Ohana Development is looking for a Client Communications Lead to manage and standardize client communications across real estate projects. The role involves developing communication templates, coordinating with sales and marketing teams, and utilizing Salesforce CRM.
Key Skills for This Role
Responsibilities
- Develop and maintain all customer communication templates across projects
- Manage all client facing communications including project updates, payment reminders, and handover communications
- Create and manage communication calendars for project milestones and customer touchpoints
- Utilize Salesforce CRM to manage customer communications and workflows
- Prepare regular reports on communication performance and customer feedback
Requirements
- Bachelor's degree in Marketing, Communications, Public Relations, Business Administration, or related field
- Minimum 3 years of experience in communications, customer engagement, CRM, or marketing within a real estate developer in the UAE
- Hands on experience with Salesforce CRM
- Excellent written and verbal communication skills in English & Arabic
Full Job Posting
About the Role
- The Client Communications Lead will be responsible for managing and standardizing all client communications across the company's projects.
- The role ensures timely, professional, and consistent communication with customers throughout their journey, from sales to handover and post sales support.
Key Responsibilities
- Develop and maintain all customer communication templates across projects, ensuring consistency in messaging and brand tone.
- Manage all client facing communications, including project updates, construction progress notifications, payment reminders, handover communications, and service announcements.
- Ensure all customer inquiries and requests are responded to promptly and professionally.
- Monitor communication channels and ensure real time follow up on critical customer matters.
- Create and manage communication calendars for project milestones and customer touchpoints.
- Coordinate batch communications, email campaigns, SMS, and broadcast messages to customers.
- Prepare and distribute newsletters, project updates, and construction progress communications.
- Support the launch of new offers, promotions, and customer engagement initiatives.
- Utilize Salesforce CRM to manage customer communications, workflows, and communication records.
- Ensure communication templates, automated journeys, and customer data are maintained and optimized within Salesforce.
- Track communication effectiveness and customer engagement metrics.
- Work closely with Marketing, Sales, Customer Service, and Project teams to gather accurate project information.
Requirements
- Bachelor's degree in Marketing, Communications, Public Relations, Business Administration, or a related field.
- Minimum 3 years of experience in communications, customer engagement, CRM, or marketing within a real estate developer in the UAE.
- Experience managing customer communications across multiple projects.
- Hands on experience with Salesforce CRM is essential.
Skills & Competencies
- Excellent written and verbal communication skills in English & Arabic.
- Strong stakeholder management and coordination abilities.
- Customer centric mindset with strong attention to detail.
- Experience creating communication templates, newsletters, and customer engagement campaigns.
- Ability to manage multiple projects and deadlines simultaneously.
- Strong reporting and analytical skills.
- Russian language skills are an advantage.
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