Client Advisor - Zimmermann, Galleria Mall, Abu Dhabi (Emiratization)
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Key skills for this role
About the Role
Chalhoub Group seeks a Client Advisor for Zimmermann at Galleria Mall in Abu Dhabi. The role involves achieving sales targets, delivering exceptional guest experiences, and supporting CRM and CX initiatives.
Key Skills for This Role
Responsibilities
- Achieve individual and collective sales targets
- Deliver exceptional Guest Experience
- Collect data on customer behaviour, top sellers, slow movers
- Drive client relationships within an omni channel approach
- Provide pre buying feedback on products
- Ensure adherence to VM guidelines and SOPs
- Ensure click and collect are conducted within SLAs
- Ensure customer data is properly captured
- Promote loyalty program (MUSE)
- Support with in store marketing events and activations
- Keep abreast of brand social media activities and campaigns
- Drive sell throughs within the store
Requirements
- Strong English communication skills
- Strong Arabic communication skills
- UAE National with Family Book
Full Job Posting
Company Overview
- Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over six decades.
- The Group has a portfolio of eight owned brands and over 300 international brands in luxury, beauty, fashion, and art de vivre.
- The Group has over 750 experiential retail stores and 14,000 professionals across seven countries.
What you'll be doing
- Achieve individual and collective sales targets while delivering exceptional Guest Experience.
- Collect data on customer behaviour, top sellers, slow movers for business reviews.
- Drive client relationships within an omni channel approach.
- Provide pre buying feedback on products.
- Drive eNPS through people experience initiatives and culture.
- Ensure adherence to VM guidelines and Standard operating procedures (SOPs).
- Ensure click and collect are conducted within SLAs.
- Ensure customer data is properly captured in adherence to marketing team requirements.
- Promote loyalty program (MUSE) and stay up to date with app offerings.
- Support with in store marketing events and activations.
- Keep abreast of all brand social media activities and campaigns.
- Drive sell throughs within the store.
What you'll need to succeed
- Strong English communication skills.
- Strong Arabic communication skills.
- This is an opportunity for UAE National with Family Book.
What we can offer you
- Health care, child education contribution, remote and flexible working policies.
- Exclusive employee discounts.
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