Client Advisor - Zimmermann, Galleria Mall, Abu Dhabi (Emiratization)
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Key skills for this role
About the Role
Chalhoub Group is looking for a Client Advisor for Zimmermann at Galleria Mall in Abu Dhabi. The role involves achieving sales targets, delivering exceptional guest experiences, and supporting CRM and CX initiatives.
Key Skills for This Role
Responsibilities
- Achieve individual and collective sales targets while delivering exceptional Guest Experience
- Collect data on customer behaviour, top sellers, slow movers for business reviews
- Drive client relationships within an omni channel approach
- Provide pre buying feedback on products
- Drive eNPS through people experience initiatives and culture
- Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
- Ensure click and collect are conducted within SLAs
- Ensure customer data is properly captured in adherence to marketing team requirements
- Promote loyalty program (MUSE) and stay up to date with app offerings
- Support with in store marketing events and activations
- Keep abreast of all brand social media activities and campaigns
- Drive sell throughs within the store
Requirements
- Strong English communication skills
- Strong Arabic communication skills
- UAE National with Family Book
Full Job Posting
What You'll Be Doing
- As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience.
- Ensure support in the implementation of CRM, CX and other key customer and people initiatives in store.
Key Responsibilities
- Collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews.
- Drive client relationships within an omni channel approach.
- Provide pre buying feedback on products.
- Drive eNPS through people experience initiatives and culture.
- Ensure adherence to VM guidelines and Standard operating procedures (SOPs).
- Ensure click and collect are conducted within SLAs.
- Ensure customer data is properly captured in adherence to marketing team requirements.
- Promote loyalty program (MUSE) and stay up to date with app offerings etc.
- Support with in store marketing events and activations.
- Keep abreast of all brand social media activities and campaigns.
- Drive sell throughs within the store.
- Support in store CX initiatives.
What You'll Need To Succeed
- Strong English communication skills.
- Strong Arabic communication skills.
- This is an opportunity for UAE National with Family Book.
What We Can Offer You
- We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments.
- We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
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