Cleaning Team Leader
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Key skills for this role
About the Role
Ohana Development seeks a Cleaning Team Leader to supervise daily housekeeping operations across luxury properties in Abu Dhabi. The role ensures high standards of cleanliness, hygiene, and safety, while managing staff allocation, inventory control, and quality inspections.
Key Skills for This Role
Responsibilities
- Supervise and lead daily performance of cleaning staff, ensuring high morale and productivity
- Allocate daily tasks, shift schedules, and zone assignments for optimal coverage of premium areas
- Prepare, maintain, and execute detailed cleaning schedules and operational records
- Conduct rigorous quality inspections to guarantee luxury presentation and hygiene standards
- Enforce compliance with company SOPs and HSE requirements
- Respond promptly and professionally to resident requests and complaints
- Monitor and control usage, storage, and mixing of cleaning chemicals and consumables
- Manage stock levels and inventory registers to ensure supply availability and minimize wastage
- Conduct hands on training for housekeeping personnel on luxury surface care and equipment handling
Requirements
- High School Diploma or equivalent
- Minimum 3 years of supervisory/team leadership experience in Facilities Management or Premium Hospitality
- Proven ability to direct, motivate, and train a diverse frontline housekeeping team
- Deep knowledge of deep cleaning methodologies, high end surface care, and hygiene safety
- Strong time management and inventory management skills
- Strong interpersonal and customer service skills
Full Job Posting
Job Overview
- The Cleaning Team Leader is responsible for leading, controlling, and supervising daily housekeeping and cleaning operations across assigned luxury properties.
- Ensures all public areas, premium amenities, and common spaces meet highest standards of cleanliness, hygiene, safety, and aesthetic presentation.
- Directly responsible for staff allocation, chemical/consumable inventory control, quality inspections, and swift response to client and resident requirements.
Key Responsibilities
- Supervise and lead daily performance of cleaning staff, ensuring high morale and productivity.
- Allocate daily tasks, shift schedules, and zone assignments for optimal coverage of all premium areas.
- Prepare, maintain, and execute detailed cleaning schedules and operational records.
- Identify and promptly report building maintenance or repair issues to the Facility Officer.
- Conduct rigorous quality inspections of completed work to guarantee luxury presentation and hygiene standards.
- Enforce strict compliance with company SOPs and HSE requirements.
- Respond promptly, professionally, and politely to resident requests, feedback, or complaints.
- Monitor and control usage, storage, and mixing of cleaning chemicals, machinery, consumables, and tools.
- Manage stock levels and inventory registers, ensuring essential supplies are always available while minimizing wastage.
- Conduct hands on training sessions for housekeeping personnel on specialized luxury surface care and safe equipment handling.
Job Requirements
- High School Diploma or equivalent.
- Minimum of 3 years of supervisory/team leadership experience in Facilities Management or Premium Hospitality environments.
Core Competencies & Skills
- Team Leadership: Proven ability to direct, motivate, and train a diverse frontline housekeeping team.
- Housekeeping Standards: Deep knowledge of deep cleaning methodologies, high end surface care, and hygiene safety.
- Resource Management: Sharp time management skills and strong experience managing chemical and consumable inventories.
- Communication & Service: Strong interpersonal and customer service skills to interact with premium residents, VIPs, and senior management.
Key Performance Indicators (KPIs)
- Cleaning Quality Scores: Achieving and maintaining premium property cleanliness and presentation metrics.
- Attendance & Productivity: Optimizing staff attendance, shift punctuality, and efficient task completion.
- Complaint Response: Minimizing turnaround times for tenant or client cleaning requests.
- Consumable & Inventory Control: Keeping material consumption within agreed budgetary and tracking limits.
- HSE Compliance: Zero safety or chemical handling infractions during daily operations.
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