Cisco Customer Success Manager
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Key skills for this role
About the Role
Bell Canada is seeking a Customer Success Manager to drive value realization for customers investing in Cisco software. You will manage a portfolio of accounts, guide customers through the lifecycle, and leverage data-driven insights to accelerate adoption and uncover expansion opportunities.
Key Skills for This Role
Responsibilities
- Partner with clients to define Customer Success Plans and translate business outcomes into adoption milestones
- Lead Quarterly Success Reviews with executives, presenting telemetry data and demonstrating ROI
- Facilitate seamless onboarding from Pre Sales to Post Sales, ensuring access to Cisco Smart Accounts and EA Workspaces
- Monitor account health using CS platform and proactively intervene on adoption or technical issues
- Guide customers through incentive milestones to unlock Cisco Partner Incentive rebates
- Identify expansion opportunities through telemetry analysis and QSR discussions
- Qualify leads and hand off to Account Executives for cross sell/upsell
- Collaborate with Renewals Manager on renewal assessments to maintain high Net Dollar Retention
- Cultivate satisfied customers into advocates for case studies and testimonials
Requirements
- 3 5+ years of experience in Cisco Customer Success, Technical Account Management, or Pre Sales Engineering
- Strong understanding of Cisco ecosystem including Enterprise Agreements, Smart Accounts, and core architectures
- Active Cisco Certified Customer Success Manager (DTCSM) credential highly preferred or willingness to obtain within 90 days
- Proven ability to analyze telemetry/usage data and translate into business value narratives
- Experience with formal Customer Success methodologies (LAER) and CS platforms
- Exceptional presentation and negotiation skills
- Bilingual (English/French) is an asset
Full Job Posting
Summary
- Bell Canada is seeking a highly motivated and experienced Customer Success Manager (CSM) to join our Customer Experience Team. In this role, you will be a key driver of value realization for our customers investing in Cisco software.
Key Responsibilities
- Account Management & Value Realization: Partner with clients to define Customer Success Plans and lead Quarterly Success Reviews.
- Telemetry, Adoption & Risk Mitigation: Monitor account health, proactively intervene on adoption issues, and drive incentive milestones.
- Lifecycle Growth & Renewals: Identify white space opportunities, execute sales handoffs, and support renewal assessments.
- Customer Advocacy: Cultivate satisfied customers into advocates for case studies and testimonials.
Critical Qualifications
- 3 5+ years of experience in Cisco Customer Success, Technical Account Management, or Pre Sales Engineering.
- Strong understanding of Cisco ecosystem including Enterprise Agreements, Smart Accounts, and core architectures.
- Active Cisco Certified Customer Success Manager (DTCSM) credential highly preferred or willingness to obtain within 90 days.
- Data driven with proven ability to analyze telemetry data and translate into business value narratives.
- Process oriented with experience in formal Customer Success methodologies (LAER) and CS platforms.
- Exceptional presentation and negotiation skills; bilingual (English/French) is an asset.
Preferred Qualifications
- Assertive and professional, able to work independently and take initiative.
- Attention to detail and ability to track requests and manage customer expectations.
- Excellent social/customer service skills and strong organizational/time management skills.
- Strong knowledge of Microsoft Office suite; Salesforce knowledge an asset.
Additional Information
- Position Type: Management
- Job Status: Regular Full Time
- Work Arrangement: Hybrid
- Application Deadline: 07/21/2026
Benefits
- Comprehensive compensation package including competitive salary and wide range of benefits.
- Medical, dental, vision and mental health benefits from start date.
- 35% discount on Bell services and exclusive partner offers.
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