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naukri

Chief Concierge

AccorHotel
Saudi Arabia, KSA
Executive
2 months ago
Chief Concierge
Free

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Chief Concierge
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Job Description

  • Supervise all activities of the team.
  • Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision-making; demonstrate honesty/integrity; leads by example.
  • Encourage and builds mutual trust, respect, and cooperation among team members.
  • Serve as a role model to demonstrate appropriate behaviors.
  • Supervise and manage employees. Manage all day-to-day operations. Understand employee positions well enough to perform duties in employees' absence.
  • Establish and maintain open, collaborative relationships with employees and ensures employees do the same within the team.
  • Ensure concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
  • Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Ensure that regular on-going communication is happening with employees to create awareness of business objectives and communicates expectations, recognizes performance, and produces desired results.

• Managing Bell And Door And Valet Operations

  • Create and coordinate work schedules and assign posting positions, maximizing coverage and optimizing efficiency at all times.
  • Record guest requests for luggage and valet service and train employees on venue features and services.
  • Ensuring the driveway, lobby, entrance and baggage storage areas are clean and presentable.
  • Conducting performance reviews and ensuring that all equipment and supplies are working properly.
  • Set an example for employees by being present and working during peak business periods and events.
  • Strong organizational skills.
  • Ability to organize, manage and supervise the delivery and retrieval of luggage and the fast and efficient parking of cars during large events, such as parties and weddings.
  • Coordinate luggage deliveries and distribute pertinent guest arrival and departure details to team members.
  • Supervising Bellmen, transferring and storing guest luggage and responding to guest requests.
  • Inspect guest rooming standards and acquaint guests with rooms and their features.
  • Guiding and directing valet parking operations to ensure services are in alignment with guest expectations and established standards.
  • Supervise the activities directly related to providing valet parking-related services while ensuring the safety and security of all vehicles.
  • Ability to drive both manual and automatic transmission vehicles. Must possess a valid driver s license.
  • Ensure team members have current and up to date knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

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