Chief Concierge
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Key skills for this role
About the Role
AccorHotel is seeking a Chief Concierge to lead the Concierge team at SLS The Red Sea, delivering highly personalized luxury experiences. The role involves curating bespoke itineraries, managing VIP guests, and overseeing concierge operations.
Key Skills for This Role
Responsibilities
- Lead, inspire, and develop the Concierge team to deliver exceptional luxury service standards.
- Ensure all guest requests, enquiries, reservations, and arrangements are handled efficiently and professionally.
- Curate bespoke guest experiences including dining, transportation, wellness, excursions, and celebrations.
- Act as primary point of contact for VIP, repeat, and high profile guests.
- Maintain extensive knowledge of SLS The Red Sea facilities and services.
- Build and maintain strong relationships with local partners and providers.
- Anticipate guest needs and proactively recommend experiences.
- Oversee concierge desk operations, staffing, and service standards.
- Monitor guest feedback and implement service improvements.
- Collaborate with Front Office, Guest Relations, and other departments.
- Support pre opening activities including SOP development and team training.
Requirements
- Experience in luxury concierge or guest services
- Leadership experience in a hospitality setting
- Strong knowledge of local attractions and services
- Excellent communication and interpersonal skills
Full Job Posting
Role Overview
- As Chief Concierge, you will lead the Concierge team in delivering highly personalized experiences that reflect the bold, vibrant, and luxurious spirit of SLS.
- From arranging exclusive island experiences and transportation to curating bespoke itineraries and special celebrations, you will serve as the ultimate destination expert and guest advocate.
Key Responsibilities
- Lead, inspire, and develop the Concierge team to deliver exceptional luxury service standards.
- Ensure all guest requests, enquiries, reservations, and arrangements are handled efficiently, professionally, and with genuine care.
- Curate bespoke guest experiences including dining reservations, transportation, wellness activities, excursions, special celebrations, and destination experiences.
- Act as the primary point of contact for VIP, repeat, and high profile guests, ensuring personalized recognition and tailored service.
- Maintain extensive knowledge of SLS The Red Sea facilities, services, dining venues, wellness offerings, and destination experiences.
- Build and maintain strong relationships with local partners, tour operators, transportation providers, and destination stakeholders.
- Anticipate guest needs and proactively recommend experiences that enhance satisfaction and create memorable moments.
- Oversee concierge communications, guest correspondence, itinerary preparation, and follow up activities.
- Manage concierge desk operations, staffing schedules, service standards, and departmental performance.
- Monitor guest feedback and implement service improvements to continuously enhance the guest experience.
- Collaborate closely with Front Office, Guest Relations, Butler Service, Housekeeping, Spa, Food & Beverage, and Recreation teams to ensure seamless service delivery.
- Support arrival and departure experiences, including airport transfers, luggage handling coordination, and transportation logistics.
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