Chief Concierge
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Key skills for this role
About the Role
Respond to guest requests for special arrangements or services. Co-operation with hotel s Departments for any internal requests. Show fullest cooperation and respect within the.
Key Skills for This Role
Responsibilities
- Respond to guest requests for special arrangements or services
- Create and coordinate work schedules and assign posting positions
- Supervise bellmen, luggage delivery and storage
- Guide and direct valet parking operations
- Conduct performance reviews and ensure equipment and supplies are working properly
- Inspect guest rooming standards and acquaint guests with rooms and features
Requirements
- Experience in hotel concierge or guest services
- Ability to supervise bellmen and valet parking operations
Full Job Posting
Responsibilities
- Respond to guest requests for special arrangements or services.
- Co operation with hotel's Departments for any internal requests.
- Show fullest cooperation and respect within the team and other departments.
- Is aware of the daily activities and has product knowledge of all the hotel facilities.
- Create and coordinate work schedules and assign posting positions, maximizing coverage and optimizing efficiency at all times.
- Record guest requests for luggage and valet service and train employees on venue features and services.
- Ensuring the driveway, lobby, entrance and baggage storage areas are clean and presentable.
- Conducting performance reviews and ensuring that all equipment and supplies are working properly.
- Set an example for employees by being present and working during peak business periods and events.
- Ability to organize, manage and supervise the delivery and retrieval of luggage and the fast and efficient parking of cars during large events, such as parties and weddings.
- Coordinate luggage deliveries and distribute pertinent guest arrival and departure details to team members.
- Supervising Bellmen, transferring and storing guest luggage and responding to guest requests.
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