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Chat Support Representative SA
Core Code io
Remote, KSA
Full-time
Entry
Remote
Discovered 2 weeks ago
Written communicationCustomer serviceChat supportTyping and computer skillsProblem-solvingCritical thinking
Free
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Written communicationCustomer serviceChat support
Role Overview
Provide customer support through live chat and other digital communication channels.
Deliver fast, accurate, professional, friendly, and helpful assistance to customers.
Key Skills for This Role
Written communicationCustomer serviceChat supportTyping and computer skillsProblem-solvingCritical thinking
Full Job Posting
Role overview
Provide customer support through live chat and other digital communication channels.
Deliver fast, accurate, professional, friendly, and helpful assistance to customers.
Responsibilities
- Respond to customer inquiries and provide clear solutions or guidance.
- Troubleshoot and resolve customer requests efficiently.
- Manage multiple conversations while maintaining quality and response speed.
- Escalate complex or unresolved issues to the appropriate team.
- Follow up when customers need additional information or assistance.
- Maintain accurate records of customer interactions and resolutions.
- Follow support procedures, guidelines, and service standards.
- Identify recurring issues and share feedback with internal teams.
Required skills
- Excellent written communication, comprehension, typing, and computer skills.
- Strong customer service, interpersonal, problem-solving, and critical-thinking abilities.
- Ability to multitask, manage multiple conversations, and maintain attention to detail.
- Comfort with chat platforms, CRM systems, ticketing tools, and digital applications.
- Ability to learn new systems and processes quickly.
- Patience, empathy, and professional written communication are required.
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