Chargeback Officer
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Key skills for this role
About the Role
RAKBANK is looking for a Chargeback Officer to manage end-to-end chargeback operations across issuing and acquiring, including dispute handling, fraud reporting, and fund settlements.
Key Skills for This Role
Responsibilities
- Manage end to end chargeback operations including copy requests, disputes, fraud reporting, pre arbitration, and compliance as per Visa/Mastercard regulations
- Monitor incoming chargebacks and ensure timely processing and posting of debits to merchant accounts with required approvals
- Conduct monthly monitoring of excessive chargebacks in line with scheme regulations and highlight risks
- Process temporary credits accurately in the card system in accordance with internal policies and controls
- Ensure timely and clear communication with customers at every stage of the dispute lifecycle
- Submit all chargeback and compliance documentation to card schemes/member banks within stipulated timelines
- Supervise and guide chargeback processing staff to ensure adherence to policies, procedures, and service standards
- Deliver high quality service to internal and external stakeholders, meeting defined SLAs and customer expectations
- Validate customer requests and ensure accuracy before processing transactions or system updates
- Generate and analyze chargeback, copy request, and fraud reports from Visa/Mastercard systems
- Identify and report fraudulent transactions, ensuring compliance with SAFE/TC40 and other scheme reporting requirements
- Reconcile chargeback suspense accounts, follow up on outstanding entries, minimize losses, and maintain strong controls and documentation
Requirements
- University degree or equivalent qualification
- At least 2 years of experience in chargeback in card operations and thorough understanding of Visa International / MasterCard International Operating/UAE switch regulations on acquiring & Issuing Chargebacks
- Ability to handle Chargebacks/copy requests within the timeframe set out in Visa/MasterCard Operating regulations
- Ability to identify possible fraud charges and take necessary steps to protect Bank’s interests
- Ability to exercise judgement and interpret Visa/MasterCard operating regulations
- Maintain both efficiency in operations and quality in service delivery
Full Job Posting
Job Description
- At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. Responsible for managing end to end chargeback operations across issuing and acquiring, including dispute handling, reporting (FLD/TC 40), fee recovery, and fund settlements. Ensures all activities are executed effi
What You’ll Be Doing
- Manage end to end chargeback operations including copy requests, disputes, fraud reporting, pre arbitration, and compliance as per Visa/Mastercard regulations.
- Monitor incoming chargebacks and ensure timely processing and posting of debits to merchant accounts with required approvals.
- Conduct monthly monitoring of excessive chargebacks in line with scheme regulations and highlight risks.
- Process temporary credits accurately in the card system in accordance with internal policies and controls.
- Ensure timely and clear communication with customers at every stage of the dispute lifecycle.
- Submit all chargeback and compliance documentation to card schemes/member banks within stipulated timelines.
- Supervise and guide chargeback processing staff to ensure adherence to policies, procedures, and service standards.
- Deliver high quality service to internal and external stakeholders, meeting defined SLAs and customer expectations.
- Validate customer requests and ensure accuracy before processing transactions or system updates.
- Generate and analyze chargeback, copy request, and fraud reports from Visa/Mastercard systems.
- Identify and report fraudulent transactions, ensuring compliance with SAFE/TC40 and other scheme reporting requirements.
- Reconcile chargeback suspense accounts, follow up on outstanding entries, minimize losses, and maintain strong controls and documentation.
What We’re Looking For
- University degree or equivalent qualification.
- At least 2 years of experience in chargeback in card operations and thorough understanding of Visa International / MasterCard International Operating/UAE switch regulations on acquiring & Issuing Chargebacks.
What You Should Have
- Ability to handle Chargebacks/ copy requests within the timeframe set out in Visa /MasterCard Operating regulations.
- Ability to identify possible fraud charges and take necessary steps to protect Bank’s interests.
- Ability to exercise judgement and interpret Visa / MasterCard operating regulations in a manner that protect the customer’s and bank’s interests.
- Maintain both efficiency in operations and quality in service delivery at the same time.
- Ability to handle exceptional processes / large volume of business and maintain service delivery.
- Understand and adapt to changing technological advances in credit cards industry.
What’s In It For You
- Competitive, performance linked compensation.
- Medical coverage for you and your family.
- Comprehensive life insurance.
- Inclusive and diverse workplace culture.
- Career development and fast track growth opportunities.
- Mentorship from industry experts.
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