Catering Performance Specialist | Product Development & Design
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Key skills for this role
About the Role
Qatar Airways is seeking a Catering Performance Specialist to manage the performance of catering suppliers, ensuring high-quality delivery in compliance with standards and budgets.
Key Skills for This Role
Responsibilities
- Manage the performance of a group of catering suppliers ensuring consistent high quality delivery in compliance with QR standards, procedures and budgets
- Act as a Key Account Manager managing the supply of catering services from a group of stations in line with budgeted costs
- Ensure all services provided are in line with Qatar Airways food safety, Halal and operational performance standards
- Develop and maintain operational contingency plans with all stations
- Manage caterer performance using on site audits, feedback from other departments and airport teams and guests
- Monitor, track and close all VRs for the assigned station group and report performance regularly to management
- Manage the development and application of Catering Services’ operational SOPs and SLAs with suppliers
- Ensure caterers develop onboard menus in line with Qatar Airways style and food philosophy
- Maintain the integrity of Qatar Airways systems using audits and delivery of training programs
- Participate in all projects that have a direct impact on operational or financial performance
Requirements
- Bachelor’s degree or Equivalent
- Minimum of 4+ years of job related experience
- Proven experience of catering supplier management and driving results through suppliers
- Experience of collaborating and working cross functionally
- Advanced level of communication skills in English
- Able to multitask and prioritize tasks during periods of high operational tempo
- Proven ability to create and execute operational plans to prevent and minimize operational disruptions
- Able to travel for extended periods of time as required
Full Job Posting
General Information
- Ref #233874
- Location: Qatar Doha
- Job family: Corporate & Commercial
- Closing Date: 2026 07 31
Description
- At Qatar Airways, we craft cutting edge inflight products, enhance passenger comfort, and drive innovation in aviation design.
- From concept to launch, our Product Development and Design (PDD) Team collaborates with industry leaders to create products that set new standards in travel.
- Join our Product Development and Design Team that transforms ideas into reality and shape the future of airline experiences!
About the role
- As a Catering Performance Specialist, you will be responsible to manage the performance of a group of catering suppliers ensuring for consistent high quality delivery in full compliance with QR standards, procedures and budgets.
- Represents caterer views within Catering Services and ensures clear communication of requirements and standards to supplier group.
- Acts as a Key Account Manager managing the supply of catering services from a group of stations in line with budgeted costs ensuring control of meal wastage and identification of savings opportunities.
- Ensures that all services provided are in line with Qatar Airways food safety, Halal and operational performance standards developing and reporting / tracking performance standards and managing Corrective Action Plans as appropriate.
- Develop and maintain operational contingency plans with all stations to ensure operational performance maintained during times of disruption.
- Manages caterer performance using on site audits, feedback from other departments and airport teams and guests.
- Responsible for monitoring, tracking and closing all VRs for the assigned station group and for reporting performance regularly to management.
- Manages the development and application of Catering Services’ operational SOPs and SLAs with suppliers
- Ensures caterers, where appropriate, develop onboard menus, in line with Qatar Airways style and food philosophy in association with the F&B team.
- Responsible for ensuring suppliers have the necessary culinary information to be able to cater as per the menus onboard.
- Maintains the integrity of Qatar Airways systems using audits and delivery of training programs.
- Participates in all projects that have a direct impact on the operational or financial performance to ensure that they are deliverable; making recommendations that will support the desired outcome
Qualification
- Bachelor’s degree or Equivalent with minimum of 4+ years of job related experience.
- Proven experience of catering supplier management and driving results through suppliers
- Experience of collaborating and working cross functionally
- Advanced level of communication skills in English
- Able to multitask and prioritize tasks during periods of high operational tempo.
- Proven ability to create and execute operational plans to prevent and minimize operational disruptions
- Able to travel for extended periods of time as required.
About Qatar Airways Group
- Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one.
- We’ve grown fast, broken records and set trends that others follow.
- So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story.
How to apply
- If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.
- https://aa115.taleo.net/careersection/QA External CS/jobapply.ftl?lang=en&job=233874
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