Catering Performance Specialist | Product Development & Design
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Key skills for this role
About the Role
Qatar Airways is seeking a Catering Performance Specialist to manage catering supplier performance, ensure compliance with standards, and drive operational excellence. The role requires a bachelor's degree, 4+ years of experience in catering supplier management, and strong communication skills.
Key Skills for This Role
Responsibilities
- Manage performance of a group of catering suppliers ensuring consistent high quality delivery in compliance with QR standards, procedures, and budgets
- Act as Key Account Manager for catering services from a group of stations, controlling meal wastage and identifying savings opportunities
- Ensure services comply with food safety, Halal, and operational performance standards; develop and track performance metrics and corrective action plans
- Develop and maintain operational contingency plans for stations to ensure performance during disruptions
- Conduct on site audits, gather feedback, and rank caterers in a performance awards scheme
- Monitor, track, and close VRs for assigned station group and report performance to management
- Manage development and application of Catering Services' operational SOPs and SLAs with suppliers
- Ensure caterers develop onboard menus in line with Qatar Airways style and food philosophy
- Maintain integrity of Qatar Airways systems through audits and training programs
- Participate in projects impacting operational or financial performance
Requirements
- Bachelor's degree or equivalent
- Minimum 4+ years of job related experience
- Proven experience in catering supplier management and driving results through suppliers
- Experience collaborating and working cross functionally
- Advanced communication skills in English
- Ability to multitask and prioritize during high operational tempo
- Proven ability to create and execute operational plans to prevent disruptions
- Able to travel for extended periods as required
Full Job Posting
General Information
- Ref #233874
- Location: Qatar Doha
- Job family: Corporate & Commercial
- Closing Date: 2026 07 31
About Qatar Airways
- Qatar Airways crafts cutting edge inflight products, enhances passenger comfort, and drives innovation in aviation design.
- The Product Development and Design Team collaborates with industry leaders to create products that set new standards in travel.
About The Role
- As a Catering Performance Specialist, you will manage the performance of a group of catering suppliers ensuring consistent high quality delivery in full compliance with QR standards, procedures, and budgets.
- Represents caterer views within Catering Services and ensures clear communication of requirements and standards to supplier group.
Responsibilities
- Acts as a Key Account Manager managing the supply of catering services from a group of stations in line with budgeted costs ensuring control of meal wastage and identification of savings opportunities.
- Ensures that all services provided are in line with Qatar Airways food safety, Halal and operational performance standards developing and reporting / tracking performance standards and managing Corrective Action Plans as appropriate.
- Develop and maintain operational contingency plans with all stations to ensure operational performance maintained during times of disruption.
- Manages caterer performance using on site audits, feedback from other departments and airport teams and guests. Ensure that all results are tracked and caterers are ranked in a performance awards scheme.
- Responsible for monitoring, tracking and closing all VRs for the assigned station group and for reporting performance regularly to management.
- Manages the development and application of Catering Services’ operational SOPs and SLAs with suppliers
- Ensures caterers, where appropriate, develop onboard menus, in line with Qatar Airways style and food philosophy in association with the F&B team.
- Responsible for ensuring suppliers have the necessary culinary information to be able to cater as per the menus onboard.
- Maintains the integrity of Qatar Airways systems using audits and delivery of training programs. Use feedback from other stakeholders to identify and resolve any issues
- Participates in all projects that have a direct impact on the operational or financial performance to ensure that they are deliverable; making recommendations that will support the desired outcome
- Perform other department duties related to this position as directed by the Head of the Department.
Qualifications
- Bachelor’s degree or Equivalent with minimum of 4+ years of job related experience.
- Proven experience of catering supplier management and driving results through suppliers
- Experience of collaborating and working cross functionally
- Advanced level of communication skills in English
- Able to multitask and prioritize tasks during periods of high operational tempo.
- Proven ability to create and execute operational plans to prevent and minimize operational disruptions
- Able to travel for extended periods of time as required.
How To Apply
- Apply now by uploading your CV and completing our quick application form at https://aa115.taleo.net/careersection/QA External CS/jobapply.ftl?lang=en&job=233874
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