Caseworker

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.

Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.

Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.

Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.

Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.

Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.

Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services.

High School Diploma/GED or equivalent experience required.