Case Manager
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Key skills for this role
About the Role
Amana Healthcare, part of M42, is seeking a Case Manager to lead the Case Management service. The role involves clinical and operational leadership, ensuring high-quality patient-centered care, compliance with regulations, and driving continuity of care.
Key Skills for This Role
Responsibilities
- Lead and manage the Case Management team to deliver safe, effective, and patient centered services
- Follow up with hospitals, stakeholders, and referral sources for patient acquisition
- Ensure compliance with DOH/DHA/MOH regulations, professional codes of conduct, and accreditation standards
- Oversee clinical and operational activities to optimize patient outcomes, safety, and customer satisfaction
- Promote continuity of care, appropriate utilization of resources, and effective transition and discharge planning
- Monitor staffing, skill mix, and workload based on patient complexity and service needs
- Drive quality improvement, risk management, and incident reporting initiatives using evidence based practice
- Build strong interdisciplinary relationships and foster engagement, trust, and compassionate communication
Requirements
- Bachelor's degree in Physiotherapy or Occupational Therapy
- Current DOH license or eligibility as a Physiotherapist or Occupational Therapist
- Minimum 5 years clinical experience, including 3 years in a leadership or management role
- Experience with healthcare regulations, accreditation standards (JCIA or equivalent), and quality improvement
Full Job Posting
Overview
- M42 delivers comprehensive healthcare services across the full continuum of care.
- Amana Healthcare is a leading long term care and rehabilitation provider in the Middle East and GCC.
- The role leads the Case Management service, ensuring high quality, patient centered care aligned with M42 values and regulatory requirements.
Responsibilities
- Lead and manage the Case Management team to deliver safe, effective, and patient centered services.
- Following up with hospitals, stakeholders, and referral sources for patient acquisition.
- Ensure compliance with DOH/DHA/MOH regulations, professional codes of conduct, and accreditation standards.
- Oversee clinical and operational activities to optimize patient outcomes, safety, and customer satisfaction.
- Promote continuity of care, appropriate utilization of resources, and effective transition and discharge planning.
- Monitor staffing, skill mix, and workload based on patient complexity and service needs.
- Drive quality improvement, risk management, and incident reporting initiatives using evidence based practice.
- Build strong interdisciplinary relationships and foster engagement, trust, and compassionate communication.
Qualifications
- Bachelor's degree in Physiotherapy or Occupational Therapy.
- Current DOH license or eligibility as a Physiotherapist or Occupational Therapist.
- Minimum 5 years clinical experience, including 3 years in a leadership or management role.
- Experience with healthcare regulations, accreditation standards (JCIA or equivalent), and quality improvement.
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