Cargo Revenue Integrity Specialist
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Key skills for this role
About the Role
The employer is seeking a Cargo Revenue Integrity Specialist to support the revenue integrity team at Qatar Airways Cargo. The role involves designing, monitoring, and improving revenue integrity processes, analyzing revenue leakage, and managing waiver and write-off approvals.
Key Skills for This Role
Responsibilities
- Develop, implement, monitor and review processes in line with increasing complexity of the business
- Manage revenue leakage through analysis of bookings, rates/tariffs, other charges, master data, system computation and financial data
- Review the waiver and write off approval process to ensure it is approved by the authorized approver
- Contribute to the implementation of a revenue integrity KPI structure
- Review and develop revenue integrity of the business at a region, station, product and customer level
- Translate revenue integrity principles into business rules and subsequently into system input for automation
- Highlight any issue identified through the Early Warning Signal tools/report and work closely with respective departments for corrective action
- Continuously monitor process compliance, collaboratively engage with stakeholders to improve compliance and reduce revenue leakage
- Support revenue integrity manager and stakeholders to conduct external and internal audits of policies, processes and setups
- Analyze and monitor revenue integrity at booking, station and regional level in a data driven way, and create insights into revenue leakage through management reports and dashboards
Requirements
- Bachelor's degree or equivalent with at least 5 years of job related experience
- Understanding of Cargo system, sales, operation, pricing, revenue processes knowledge and experience
- Experience working in the Cargo industry (with Airline or Freight Forwarders) and knowledge on Basic Air Cargo Tariff, IATA Cargo rules & interline
- Experience with visualization software such as Tableau or Power BI tools and business Intelligence and statistical tools such as Business Objects and MS Office
- Proven experience in team management, strong leadership skills and demonstrated ability to ensure SLAs are consistently met
- Strong analytical skills which include the ability to apply ethical judgment and evaluating risks that could lead to revenue loss
Full Job Posting
Description
- The air cargo industry is entering an accelerated phase of change and transformation.
- From digitalizing the end to end value chain, to fortifying a true e commerce experience, to the launch of digital freight marketplaces, and much more.
- As the world's largest global air cargo carrier, Qatar Airways is leading this change.
- To support our vision, we are looking for talents – the bold, the imaginative and the change maker.
About The Role
- As a Cargo Revenue Integrity Specialist, you will be responsible for supporting the revenue integrity team and for designing, maintaining and executing processes related to revenue integrity to ensure the expected revenue is generated from all offered and services across the Qatar Airways Cargo netw
- This involves conception, continuous monitoring and improvement of the Early Warning Signal tools in line with business complexity and growth.
- Constantly review any Cargo billing disputes or revenue adjustments request and guide user departments follow the waiver and write off approval process.
- Analyze revenue leakage in a data driven way, identify root causes and propose corrective actions to the management.
Key Responsibilities
- Develop, implement, monitor and review processes in line with increasing complexity of the business. Manage and influence internal stakeholders in the interest of revenue integrity to safeguard the interests of the division globally.
- Manage revenue leakage through analysis of bookings, rates/tariffs, other charges, master data, system computation and financial data. Subsequently engage with stakeholders to conclude root cause analyses and act where required.
- Review the waiver and write off approval process to ensure it is approved by the authorized approver. Contribute to the implementation of a revenue integrity KPI structure. Provide guidelines and analysis to the management for target setting and planning to reach these targets.
- Review and develop revenue integrity of the business at a region, station, product and customer level; Engage with the network and revenue accounting to assure processes are implemented and targets met.
- Translate revenue integrity principles into business rules and subsequently into system input for the automation of revenue integrity processes.
- Highlight any issue identified through the Early Warning Signal tools/ report and works closely with respective departments for corrective action.
- Continuously monitor process compliance, collaboratively engage with stakeholders to improve compliance and reduce revenue leakage.
- Support revenue integrity manager and stakeholders to conduct external and internal audits of policies, processes and setups. Subsequently assist to plan structured and effective action from audit findings. Analyze and monitor revenue integrity at booking, station and regional level in a data driven
- Adjust processes where required and advise internal stakeholders, to align with continuous transitions and improvements of revenue integrity policies and processes.
- Perform periodic checks on the system and process control effectiveness and report any potential revenue leakages observed in the process chain to the management. Engage with internal stakeholders to ensure compliance to revenue integrity processes.
- Capture revenue integrity data and ensure accuracy in the system computation value. Report any issue or inaccurate computation observed in the system to the management.
- Measure process and system control effectiveness in a structured way based on data and contribute to the continuous transition and improvement of revenue integrity policies and processes to measure, analyze and reduce revenue leakage in the cargo division.
About You
- Bachelor's degree or equivalent with at least 5 years of job related experience.
- Understanding of Cargo system, sales, operation, pricing, revenue processes knowledge and experience.
- Experience working in the Cargo industry (with Airline or Freight Forwarders) and knowledge on Basic Air Cargo Tariff, IATA Cargo rules & interline
- Experience with visualization software such as Tableau or Power BI tools and business Intelligence and statistical tools such as Business Objects and MS Office.
- Proven experience in team management, strong leadership skills and demonstrated ability to ensure SLAs are consistently met.
- Strong analytical skills which include the ability to apply ethical judgment and evaluating risks that could lead to revenue loss.
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