Cargo Operations Manager - UK

Description & Requirements

• A winner of more than 500 international awards, Emirates operates one of the aviation world’s youngest, most environmentally-friendly and technologically advanced-fleet of over 250 aircraft.
• Its rapidly expanding network spans 145 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.
• To ensure the efficiency and effectiveness of cargo operations is maintained and continuously improved upon, in order to consistently meet customer requirements and to ensure full compliance with legislative and company standards.
• Identify, manage and implement operational strategies, policies and procedures to attain service quality and revenue objectives of SkyCargo operations within the region.
• Provide operational policy guidelines to cargo operations staff to ensure uniformity of cargo operations standards. Investigate, address and resolve deviations from policy, ensuring the relevant stakeholders are informed.
• Plan, organize and direct operational activities for all online & offline points to ensure optimal and efficient cargo operation and productivity, delegating responsibilities to and managing staff and third party contractors as appropriate and within budget.
• Ensure that the GHA and other service suppliers are fully briefed regarding Emirates requirements and service levels. Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, and where there are shortcomings, to address these appropriately and timeously.
• Manage HQ audits at UK stations ensuring minimal findings.
• Ensure full compliance for health and safety in the operation.
• Provide technical and operational direction into Cargo commercial objectives in conjunction with the Cargo Manager, Sales Staff and Headquarters management.
• To develop & implement revenue generating strategies for Cargo related operational activities, in accordance with Company policies and SkyCargo’s overall commercial orientation.
• Manage various administrative functions and interact with governmental authorities for licensing and compliance with legal procedures and documentation for the movement for all types of specialized cargo (e.g. Dangerous Goods, Live animals) and ad hoc movements (e.g. freighter, transshipments).
• Resolve problems arising such as delays, cargo mishandling and transfer of cargo in order to minimize cargo off-loadings, maximise utilization of space availability and meet client’s expectations.
• Motivate, train and develop operational staff, including performance appraisals and development planning.
• Qualifications & Experience:
• Educated to Degree (or equivalent) with at least 8 years’ experience in a Cargo Operations environment, including at least 5 years at a supervisory/management level.
• Knowledge/skills :
• Awareness of regulations pertaining to Dangerous Goods, Live Animals, Advanced Cargo Handling. Holder of a current Dangerous Goods Certificate
• Knowledge of the local area cargo environment, including customs formalities
• PC based skills including Microsoft Word/ Excel/ E-mail
• Proven ability and experience in leading, coaching and developing staff
• Fluency in English and the language of the country you are working is essential
• Other job-related information
• The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment
• Eligibility Criteria * Staff can only apply if they have completed a minimum of 1 year's service in the Company. * Applicants must have the legal right to live and work in the UK. The Company will not provide assistance with obtaining work permits.
• At Emirates, we believe it is important that we reward our colleagues for helping us to be the largest and one of the most successful airlines in the world. Some of the benefits you can look forward to include a competitive basic salary along with allowances including shift pay, transport and meal allowances. Every November we will reward you with a guaranteed bonus and each May we operate a non contractual profit share scheme. Of course we want to make sure are happy and healthy so we have a host of benefits, such as private medical insurance, a health cash plan, employee assistance programmes and generous annual leave benefits available to you from day one. You will also be able to spend your time off travelling the world as you will have access to discounted flights and hotels all around the world.