Cargo Agent
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Key skills for this role
About the Role
dnata is seeking a Cargo Agent to perform cargo handling activities including documentation, customer service, acceptance, delivery, and equipment operation at Dubai airport. The role requires 2-4 years of logistics and cargo experience, a high school certificate, and good English communication.
Key Skills for This Role
Responsibilities
- Follow all relevant customer service and airlines specific policies, processes, standard operating procedures and instructions
- Guide and assist the team of Loaders and Equipment Operators in cargo handling activities (build up, breakdown, acceptance and delivery, documentation of cargo, courier and mail)
- Inspect and validate against relevant documentation and count goods at every point of delivery, acceptance, breakdown and build up
- Enter data manually or automatically in the cargo systems in a timely manner
- Coordinate with Government Authorities such as Customs, Municipality, Health or Police
- Handle and load all special cargo (dangerous goods, live animals, valuable goods, etc.) in line with IATA manuals
- Perform all related cargo handling activities and operate equipment as required (tow Trucks, forklifts, etc.) for movement of loads
- Load and unload cargo from ULDs / Aircrafts and Trucks as appropriate in a timely manner
Requirements
- Hold a High School Certificate (12 years of schooling) or Diploma in a related manner
- 2 4 years experience in Logistics and Cargo
- Proficient IT and Computer Literacy
- Good Communication in English both written and spoken
Full Job Posting
Job Purpose
- As Cargo Agent you will have to perform all cargo handling related activities including documentation, customer service, acceptance, delivery, breakdown, build up, equipment operation and transport to ensure smooth handling of cargo throughout Cargo Operations (Export and Import).
Responsibilities
- Follows all relevant customer service and airlines specific policies, processes, standard operating procedures and instructions so that work is carried out in line with regulations and SLAs
- Follows day to day operations related to own job and be available on the assigned task in a timely manner
- Discusses safety concerns openly and reports them to the concerned Team Leader on shift
- Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment
- Guides and assists the team of Loaders and Equipment Operators in cargo handling activities (build up, breakdown, acceptance and delivery, documentation of cargo, courier and mail in line with the standards)
- Inspects and validates against relevant documentation and counts goods at every point of delivery, acceptance, breakdown and build up to ensure that goods conform to relevant criteria and are dispatched in line with the standard work procedures
- Enters data manually or automatically in the cargo systems in a timely manner
- Coordinates with Government Authorities such as Customs, Municipality, Health or Police in an efficient and effective manner to ensure smooth movement of all cargo, courier and mail
- Handles and loads all special cargo (dangerous goods, live animals, valuable goods, etc.) in line with IATA manuals
- Performs all related cargo handling activities and operates equipment as required (tow Trucks, forklifts, etc) for movement of loads.
- Loads and unloads cargo from ULDs / Aircrafts and Trucks as appropriate in a timely manner.
Qualification
- Hold a High School Certificate (12 years of schooling) or Diploma in a related manner
- Have 2 4 years experience in Logistics and Cargo
- Proficient IT and Computer Literacy
- Good Communication in English both written and spoken
Salary & benefits
- Join us in Dubai and enjoy an attractive tax free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
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