Captain Waiter

Company Description

Job Description

• Greet guests warmly, manage seating arrangements, and coordinate table assignments to optimize flow and guest satisfaction.
• Oversee all aspects of service, including order accuracy, timing, and presentation.
• Resolve guest concerns and complaints professionally and promptly, taking decisive action to ensure satisfaction.
• Coordinate communication between front-of-house and kitchen staff to maintain service efficiency and quality.
• Conduct staff training sessions on service protocols, menu knowledge, and customer interaction techniques.
• Monitor compliance with health, safety, and sanitation regulations throughout the dining area.
• Manage reservations and special requests, communicating effectively with guests and team members.
• Maintain detailed knowledge of menu items, ingredients, and wine or beverage pairings to assist guests.
• Perform opening and closing duties, including station setup and inventory checks.
• Provide performance feedback to team members and contribute to staff development initiatives.

Qualifications

• Minimum 3 years of progressive experience in restaurant service management.
• Proven leadership and team management skills with the ability to motivate and develop staff.
• Exceptional customer service skills with a strong focus on guest satisfaction and experience.
• Excellent communication and interpersonal skills in English; multilingual abilities are preferred.
• Strong problem-solving abilities and sound judgment in high-pressure situations.
• Demonstrated time management skills and ability to prioritize multiple tasks simultaneously.
• Knowledge of food safety, health codes, and sanitation regulations.
• Professional demeanor with strong attention to detail and organizational skills.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.
• Experience in training and mentoring hospitality staff is preferred.
• Familiarity with wine service and beverage knowledge is advantageous.

Salaries and Benefits

• Competitive Salary.
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks.
• Vacation tickets /benefits provided by the hotel.
• Medical Insurance Provided.