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Captain - Talea

Mandarin Oriental Hotel Group
Abu Dhabi, UAE
Full Time
Mid
Onsite
Today
Food and Beverage ServiceCustomer ServiceTeam SupervisionItalian LanguageCommunication SkillsCash Handling
Free

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Food and Beverage ServiceCustomer ServiceTeam Supervision
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About the job

  • Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Food & Beverage Department, The Captain is responsible for ensuring that their section of the restaurant is operated smoothly and that guests are served food and beverage according to the standards of Emirates Palace Mandarin Orien

As a Captain, you will be responsible for the following duties:

  • Coordinate and supervise all duties for the opening and closing brigade.
  • Assist the assistant manager in planning according to reservations and special events.
  • Checking the condition, cleanliness and proper functioning of all operating equipment and furniture
  • Assist in the training of waiter/waitress and junior waiters.
  • Ensure the correct and complete set up of the restaurant section assigned to him/her.
  • Welcome guests in his/her station and to assist in seating.
  • Present menus and beverage list to the guest with recommendations designed to increase average check.
  • Take food and beverage orders and to ensure speedy service of all food and beverage items.
  • Ensure that each table is correctly set up as per food and beverage order requirements.
  • Participate in service of food and beverage items especially during rush hours.
  • Check and follow up on billing and checking procedures as per policies set by emirates palace.
  • Ensure proper cash handling procedures are followed as per policies set by emirates palace.

As a Captain, we expect from you:

  • Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus.
  • Strong communication and customer service skills.
  • Senior School qualification or equivalent will be an advantage.
  • Proficiency in the Italian language is preferred.

Our commitment to you

  • Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  • MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  • Heath & Colleague Wellness. Finding the right work life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  • Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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