indeed
Concierge Agent
Emirates Palace Mandarin Oriental
Abu Dhabi, UAE
Full Time
Entry
Onsite
Today
Guest ServiceCommunicationMultitaskingLocal Knowledge
Free
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Guest ServiceCommunicationMultitasking
About the Role
Emirates Palace Mandarin Oriental is seeking a Concierge Agent to handle guest requests, provide information, and manage mail and luggage. The ideal candidate has a high school diploma, previous luxury hotel experience preferred, and strong communication skills.
Key Skills for This Role
Guest ServiceCommunicationMultitaskingLocal Knowledge
Responsibilities
- Answer guest questions and handle requests politely and efficiently
- Keep updated on hotel services, local places of interest, restaurants, transportation, etc.
- Keep records, deliver, and distribute incoming and outgoing mail, faxes, messages, and parcels
- Store guest luggage and handle with care
- Sell stamps for postcards and letters
- Maintain cleanliness and tidiness of desk area and replenish brochures, magazines, city maps
- Send fax for guests during Business Center closing time
Requirements
- High school diploma or equivalent
- Previous experience in same role in a luxury hotel preferred
- Well groomed, professional appearance
- Outstanding verbal and written communication
- Physically agile and able to stand for extended periods
Full Job Posting
About the job
- Based at Emirates Palace Mandarin Oriental, Abu Dhabi within the Concierge Department, the Concierge Agent is responsible for handling guest requests in a friendly and caring manner and handling messages, mail and parcels addressed to guests and staff.
As a Concierge Agent, you will be responsible for the following duties:
- Answers guest questions and handles guest requests in a polite and efficient manner such as giving information, making a reservation for a tour, a restaurant or transportation, providing directions, confirming flight, etc.
- Keeps updated of all information concerning the hotel services, local places of interest, restaurants, transportation, sport facilities, churches, shopping areas and all relevant information likely to be of guest’s interest.
- Keeps records, delivers and distributes all incoming and outgoing mail, faxes, messages and parcel addressed to current or future guests and hotel staff according to hotel procedures.
- Upon requests, stores guest luggage into the luggage storage room. Handle all luggage with care.
- Sells stamps for postcards and letters.
- Maintains cleanliness and tidiness of desk area and replenishes counters with brochures, magazines, city maps for guest availability.
- During Business Center’s closing time, sends fax for guests.
- Any other duties assigned by supervisor or manager.
As a Concierge Agent, we expect from you:
- High school diploma or suitable equivalent.
- Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus.
- Well groomed, professional appearance.
- Outstanding verbal and written communication.
- Physically agile, and to stand for extended periods.
Our commitment to you
- Learning & Development: tailored programmes for various career stages.
- MOstay: complimentary nights and attractive rates for colleagues and loved ones.
- Health & Colleague Wellness: health benefits and wellness programmes.
- Retirement Plans: depending on length of service and role.
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