Call Centre/Receptionist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
D Luxe Car Care is seeking a friendly, professional, and customer-focused Call Centre / Receptionist for its automotive car-care team.
The role combines call handling, reception, appointment scheduling, customer follow-up, and coordination with internal departments.
Key Skills for This Role
Full Job Posting
Role Overview
D Luxe Car Care is seeking a friendly, professional, and customer-focused Call Centre / Receptionist for its automotive car-care team.
The role combines call handling, reception, appointment scheduling, customer follow-up, and coordination with internal departments.
Key Responsibilities
- Answer and manage incoming calls professionally and promptly.
- Welcome customers and visitors in a friendly and professional manner.
- Handle inquiries through phone calls, WhatsApp, and other communication channels.
- Schedule and confirm customer appointments.
- Follow up about appointments, vehicle status, and service updates.
- Direct customers to the appropriate service advisor or department.
- Record customer information and inquiries accurately in the company system.
- Coordinate with service advisors, technicians, and other departments.
- Handle complaints professionally and escalate issues when required.
- Make outbound calls for leads, appointments, and customer satisfaction.
- Maintain an organized reception area and respond promptly to customer messages.
- Maintain confidentiality and perform other assigned customer-service and administrative duties.
Requirements
- Previous receptionist, call centre, customer service, or similar experience is preferred.
- Automotive or car-care industry experience is an advantage.
- Excellent spoken and written English communication skills are required.
- Good telephone etiquette, professional communication, and customer-service skills are required.
- Good computer skills and Microsoft Office knowledge are required.
- WhatsApp customer communication experience is preferred.
- Strong organization, follow-up, multitasking, and pressure-handling abilities are required.
Workplace
- Work location is in person.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at D Luxe Car Care
Assistant Accountant
, UAE
D Luxe Car Care is seeking an Assistant Accountant to support daily accounting operations, maintain financial records, process invoices and payments, and assist with reporting and closing activities. The role requires ac
Automotive Service Advisor
, UAE
D Luxe Car Care is seeking an Automotive Service Advisor to guide showroom and sales-call customers through vehicle service selection and contribute to sales targets. The role requires automotive experience, a bachelor's
Videographer
, UAE
The employer is seeking an Automotive Videographer to create cinematic content featuring premium vehicles and automotive care services. Candidates need practical Sony camera and gimbal experience, strong video editing sk
Digital Marketing Manager
, UAE
D Luxe Car Care is seeking a results-driven Digital Marketing Manager to lead paid media, SEO, campaign optimization, and performance reporting. The role requires hands-on experience with Google Ads and Meta Ads, strong
Housekeeper
, UAE
The employer is seeking a Housekeeper to maintain clean, hygienic, organized, and presentable company premises. The role includes cleaning facilities, managing supplies and equipment, handling waste, and reporting mainte
Call Centre Executive
, UAE
D Luxe Car Care is seeking a Call Centre Executive to handle customer calls, provide service information, resolve complaints, schedule appointments, and maintain interaction records. Candidates need call centre or custom
HR Coordinator
, UAE
The employer is seeking an HR Coordinator to support recruitment, onboarding, employee records, payroll preparation, and day-to-day HR administration. Candidates should have a relevant bachelor's degree, 1–3 years of HR
Master Painter/Team Leader
, UAE
D Luxe Car Care is looking for a Master Painter/Team Leader with 5 years of experience in automotive painting. The role involves preparing vehicle surfaces, mixing paint colors, and ensuring high-quality finishes. The po
Assistant Accountant
, UAE
Automotive Service Advisor
, UAE
Videographer
, UAE
Digital Marketing Manager
, UAE
Housekeeper
, UAE
Call Centre Executive
, UAE
HR Coordinator
, UAE
Master Painter/Team Leader
, UAE