Call Centre Executive
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Key skills for this role
Role Overview
D Luxe Car Care is seeking a Call Centre Professional to handle customer calls and support customer satisfaction.
Key Skills for This Role
Full Job Posting
Role Overview
D Luxe Car Care is seeking a Call Centre Professional to handle customer calls and support customer satisfaction.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries professionally.
- Provide information about company services and offers.
- Handle customer complaints and find appropriate solutions.
- Schedule appointments and follow up with customers when required.
- Maintain accurate records of customer interactions in the system.
- Ensure excellent customer service and communication at all times.
Requirements
- Previous experience in call centre or customer service work.
- Strong English communication skills; Arabic is listed as an additional language in the posting.
- Ability to handle multiple calls and work under pressure.
- Good computer skills and familiarity with CRM systems.
- Professional attitude and problem-solving skills.
- A bachelor's degree is required.
- Two years of automotive experience is required.
Workplace
- The work location is in person.
- Candidates must be able to reliably commute to Dubai or plan to relocate before starting work.
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