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Call Center Representative
Dubai Golf
Dubai, UAE
Full-time
Entry
Onsite
Discovered 2 weeks ago
Customer serviceVerbal and written communicationComplaint resolutionProblem-solvingCustomer relationship management (CRM) softwareMS Office
Free
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Customer serviceVerbal and written communicationComplaint resolution
Role Overview
The customer care agent provides service by addressing inquiries, resolving issues, and supporting a positive customer experience.
The role communicates with customers by phone, email, and chat and serves as a first point of contact.
Key Skills for This Role
Customer serviceVerbal and written communicationComplaint resolutionProblem-solvingCustomer relationship management (CRM) softwareMS Office
Full Job Posting
Purpose of the Role
The customer care agent provides service by addressing inquiries, resolving issues, and supporting a positive customer experience.
The role communicates with customers by phone, email, and chat and serves as a first point of contact.
Key Responsibilities
- Handle incoming customer inquiries and complaints in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot issues, guide customers, and escalate cases when necessary.
- Resolve complaints and provide empathetic, personalized service.
- Maintain knowledge of products, services, promotions, and policies.
- Provide feedback to management on customer issues and improvement suggestions.
- Record customer interactions and transactions in the CRM system.
- Prepare reports and document customer feedback.
- Follow up with customers to confirm resolution and satisfaction.
- Track unresolved issues and escalate them to relevant departments.
Qualifications and Skills
- A high school diploma or equivalent is required.
- Previous customer service, sales, or related experience is preferred.
- Excellent verbal and written communication skills are required.
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