Call Center Agent (Preferably Arabic Speaker)
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Key skills for this role
About the Role
The Ritz-Carlton, Doha seeks a Call Center Agent to process reservation requests, changes, and cancellations, and provide exceptional guest service. The role requires a high school diploma and no prior work experience.
Key Skills for This Role
Responsibilities
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Identify guest reservation needs and determine appropriate room type
- Verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies to callers
- Accommodate and document special requests
- Answer questions about property facilities/services and room accommodations
- Follow sales techniques to maximize revenue
- Input and access data in reservation system
- Indicate special room reservation types by inputting correct code and rate
- Follow proper escalation procedures when addressing guest concerns
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Preferably Arabic speaker
Full Job Posting
YOUR LEGACY STARTS WITH US
- At The Ritz Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality.
- We are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world famous service philosophy.
OUR EXPECTATIONS FROM THE ROLE
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
PREFERRED QUALIFICATIONS
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
- Preferably Arabic Speaker.
Additional Information
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
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