Banquet Captain
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Key skills for this role
About the Role
The Ritz-Carlton, Doha seeks a Banquet Captain to supervise banquet service operations and ensure flawless execution of events. The role leads service associates during functions, delivering exceptional guest experiences through personalized service and attention to detail.
Key Skills for This Role
Responsibilities
- Lead and supervise banquet service staff during meetings, conferences, weddings, and special events
- Ensure all events are executed according to event orders (BEOs), brand standards, and guest expectations
- Anticipate guest needs, personalize service, and create memorable experiences consistent with The Ritz Carlton service values
- Serve as the primary point of contact during events to handle guest requests, concerns, and service recovery
- Conduct pre event briefings to communicate event details, service sequence, and assignments
- Coordinate with Culinary, Sales, Stewarding, and Event Management teams to ensure seamless event flow
- Confirm correct setup of function rooms, including table arrangements, décor, audio visual support, and service equipment
- Supervise food and beverage service to ensure correct timing, presentation, quality, and temperature
- Monitor compliance with food safety, hygiene, and alcohol service standards
- Assign duties and manage staffing levels during events
- Coach, motivate, and support banquet associates to maintain high service performance
- Verify accuracy of BEOs, guest counts, menu selections, and timing
Requirements
- Previous banquet or food & beverage supervisory experience, preferably in a luxury hotel environment
- Strong leadership, communication, and interpersonal skills
- Excellent attention to detail and ability to multitask in a fast paced environment
- Solid understanding of banquet service styles (plated, buffet, cocktail, family style)
- Working knowledge of food safety, hygiene, and beverage service standards
- Ability to work flexible shifts, including evenings, weekends, and holidays
- High school diploma or G.E.D. equivalent
Full Job Posting
Company Overview
- The Ritz Carlton, Doha is a 5 star resort featuring 374 rooms, award winning restaurants, spa, and private beach.
- We seek passionate individuals to join our team and uphold our legendary service philosophy.
Key Responsibilities
- Lead and supervise banquet service staff during meetings, conferences, weddings, and special events.
- Ensure all events are executed according to event orders (BEOs), brand standards, and guest expectations.
- Anticipate guest needs, personalize service, and create memorable experiences.
- Serve as the primary point of contact during events to handle guest requests and service recovery.
- Conduct pre event briefings to communicate event details, service sequence, and assignments.
- Coordinate with Culinary, Sales, Stewarding, and Event Management teams.
- Confirm correct setup of function rooms, including table arrangements, décor, and equipment.
- Supervise food and beverage service to ensure correct timing, presentation, quality, and temperature.
- Monitor compliance with food safety, hygiene, and alcohol service standards.
- Assign duties and manage staffing levels during events.
- Coach, motivate, and support banquet associates.
- Verify accuracy of BEOs, guest counts, menu selections, and timing.
Required Skills & Qualifications
- Previous banquet or food & beverage supervisory experience, preferably in a luxury hotel environment.
- Strong leadership, communication, and interpersonal skills.
- Excellent attention to detail and ability to multitask in a fast paced environment.
- Solid understanding of banquet service styles (plated, buffet, cocktail, family style).
- Working knowledge of food safety, hygiene, and beverage service standards.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- High school diploma or G.E.D. equivalent.
- Less than 1 year related work experience.
- No supervisory experience required.
What We Offer
- Competitive package inclusive of accommodation, flight tickets, transportation, meals.
- Exclusive training and leadership development programs.
- Recognition and rewards for exceptional service.
- Preferential Members Rates at Marriott Hotels Globally.
- Dining & Wellness discounts for family and you.
- Medical Insurance Coverage.
About The Ritz Carlton
- The Ritz Carlton Ladies and Gentlemen create exceptional experiences for guests.
- We are committed to non discrimination and equal opportunity employment.
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