Call Center Agent - Female
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Key skills for this role
About the Role
A call center agent is needed to manage inbound and outbound calls, identify customer needs, and provide solutions. The role requires following communication scripts, upselling products, and maintaining records.
Key Skills for This Role
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Requirements
- Bachelor's (Required)
- Arabic (Required)
- Education Degree from Qatar University (Required)
- IELTS or English language certificate from school (Required)
Full Job Posting
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Pay
- QAR3,500.00 per month
Education
- Bachelor's (Required)
Language
- Arabic (Required)
License/Certification
- Education Degree from Qatar University (Required)
- IELTS or English language certificate from school (Required)
Work Location
- In person
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