Call Center Agent
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Key skills for this role
Role Overview
Call Center Agent role focused on customer service, call handling, record keeping, and process improvement.
Key Skills for This Role
Full Job Posting
Role Overview
Call Center Agent role focused on customer service, call handling, record keeping, and process improvement.
Responsibilities
- Memorize scripts for products and services and use them during calls.
- Build positive relationships by providing responsive customer service.
- Handle customer questions, cancellations, and confirmations appropriately.
- Meet daily qualitative and quantitative targets for individual and team performance.
- Achieve service, productivity, and quality objectives.
- Record daily problems and remedial actions in the call-center database.
- Use call-center data and insights to recommend process improvements.
Requirements
- Arabic language proficiency is required.
- The candidate must be able to memorize and use product and service scripts during calls.
- Daily service, productivity, quality, and quantitative targets must be met.
Compensation
- Pay is up to QAR 3,000 per month.
Workplace
- Work is performed in person.
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