Call Center Agent
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Key skills for this role
Role Overview
Ali & Sons is hiring a Call Center Agent to communicate with customers, resolve concerns, and support the aftersales experience.
The role contributes to customer satisfaction and broader departmental and organizational objectives.
Key Skills for This Role
Full Job Posting
Role Overview
Ali & Sons is hiring a Call Center Agent to communicate with customers, resolve concerns, and support the aftersales experience.
The role contributes to customer satisfaction and broader departmental and organizational objectives.
Key Responsibilities
- Handle customer inquiries and provide accurate information about products, services, and aftersales support.
- Provide end-to-end assistance by understanding customer concerns and ensuring appropriate resolution.
- Answer incoming calls, collect and verify customer information, and maintain accurate customer records.
- Assess customer requirements and determine appropriate actions or services using established procedures.
- Handle dissatisfied customers professionally and escalate concerns to the relevant team when required.
- Follow up on customer complaints with relevant teams and ensure timely updates and resolution.
- Conduct outbound calls for customer feedback, campaigns, follow-ups, and other business requirements.
Qualifications and Experience
- At least two years of relevant experience in a call center, customer service, contact center, automotive, or similar role is required.
- A diploma or bachelor's degree in any discipline is required.
- Fluency in English is essential.
- Excellent verbal and written communication, customer service, problem-solving, and complaint-handling abilities are required.
- Good attention to detail and accuracy when handling customer information are required.
- The ability to manage multiple tasks and work effectively in a fast-paced environment is required.
- Customer service certification or relevant training is preferred.
Company Context
The role offers an opportunity to build a career within Ali & Sons and contribute to an exceptional customer experience in an automotive organization.
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