CRM Supervisor – Automotive

Role Overview

Key Responsibilities

• Support CRM strategy development and implementation across commercial, marketing, sales and customer experience objectives.
• Lead and supervise the CRM and Call Centre team, supporting performance, productivity and development.
• Maintain customer data accuracy, integrity, security and effective CRM management.
• Develop segmentation and personalised communications for cross-selling, upselling, retention, reactivation and loyalty.
• Manage CRM platform effectiveness and identify automation, integration and process improvement opportunities.
• Establish and monitor engagement, conversion, retention, churn, ROI, lifetime value and database growth metrics.
• Provide actionable insights and regular performance reports to support business decisions.
• Collaborate with Marketing, Sales, Digital, E-commerce, Customer Experience, IT and other stakeholders.
• Drive customer satisfaction, engagement, loyalty and retention initiatives.
• Improve CRM processes, workflows and quality controls.

What We’re Looking For

• University degree or equivalent relevant experience.
• At least two years of experience in a similar CRM or customer-focused supervisory role.
• Experience managing or supervising CRM and/or Call Centre teams.
• Strong understanding of customer data, segmentation, CRM campaigns and customer journeys.
• Data-driven approach with strong analytical and problem-solving skills.
• Ability to identify process improvement and automation opportunities.
• Strong communication, leadership and stakeholder management skills.
• Fluency in Arabic and English is essential.