CAFM Operator / PPM Scheduler
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Key skills for this role
About the Role
Khidmah is hiring a CAFM Operator / PPM Scheduler for the NYU Project. You will operate the CAFM system, manage PPM scheduling, track work orders, and ensure SLA compliance. Requires 2-4 years of FM experience and strong CAFM skills.
Key Skills for This Role
Responsibilities
- Log, update, assign, monitor, and close work orders in the CAFM system accurately and on time
- Maintain accurate data for assets, locations, service categories, priorities, schedules, and completion records
- Ensure completion notes, attachments, photos, reports, and supporting documents are properly recorded
- Highlight missing, incorrect, or incomplete CAFM data to the concerned team for correction
- Prepare, update, and monitor PPM schedules in line with approved maintenance plans and asset requirements
- Generate and assign PPM work orders to the relevant technical teams or subcontractors
- Track PPM completion and follow up on pending, overdue, missed, or delayed tasks
- Ensure completed PPM records are updated with proper evidence, remarks, and closure details
- Coordinate with helpdesk, FM engineers, supervisors, technicians, subcontractors, and operations teams to ensure timely action
- Monitor reactive, corrective, and planned work orders from creation to closure
- Escalate urgent, critical, repeated, or overdue work orders to the concerned team
- Monitor response and completion times against agreed SLAs and KPIs
Requirements
- Bachelor’s Degree or Diploma in Facilities Management, Business Administration, Engineering, IT, or related field
- Minimum 2–4 years of experience in facilities management, CAFM operations, helpdesk, maintenance planning, administration, or project operations
- Minimum 1–3 years of hands on experience in CAFM system updates, PPM scheduling, work order tracking, SLA monitoring, reporting, and stakeholder coordination
- Good knowledge of CAFM systems, PPM scheduling, work orders, SLAs, and KPIs
- Strong data entry, reporting, documentation, and record keeping skills
- High attention to detail and accuracy
- Good coordination and follow up skills with technical teams, helpdesk, and subcontractors
- Proficient in MS Office, especially Excel and Outlook
- Good communication and customer service skills
- CAFM, CMMS, FM, or maintenance planning certification is preferred
Full Job Posting
Job Purpose
- To operate and maintain the CAFM system and manage PPM scheduling for the NYU Project by ensuring planned, reactive, and corrective work orders are accurately logged, assigned, tracked, updated, and closed within agreed SLAs and KPIs.
- The role supports maintenance planning, data accuracy, reporting, coordination with technical teams, and timely completion of service requests in line with client requirements, company procedures, and project standards.
Roles, Responsibilities, Duties
- Log, update, assign, monitor, and close work orders in the CAFM system accurately and on time.
- Maintain accurate data for assets, locations, service categories, priorities, schedules, and completion records.
- Ensure completion notes, attachments, photos, reports, and supporting documents are properly recorded.
- Highlight missing, incorrect, or incomplete CAFM data to the concerned team for correction.
- Prepare, update, and monitor PPM schedules in line with approved maintenance plans and asset requirements.
- Generate and assign PPM work orders to the relevant technical teams or subcontractors.
- Track PPM completion and follow up on pending, overdue, missed, or delayed tasks.
- Ensure completed PPM records are updated with proper evidence, remarks, and closure details.
- Coordinate with helpdesk, FM engineers, supervisors, technicians, subcontractors, and operations teams to ensure timely action.
- Monitor reactive, corrective, and planned work orders from creation to closure.
- Escalate urgent, critical, repeated, or overdue work orders to the concerned team.
- Support proper prioritization of requests based on urgency, SLA requirements, and operational impact.
Education & Qualification
- Bachelor’s Degree or Diploma in Facilities Management, Business Administration, Engineering, IT, or related field.
- CAFM, CMMS, FM, or maintenance planning certification is preferred.
- Proficient in MS Office, especially Excel and Outlook.
Experience and Skills
- Minimum 2–4 years of experience in facilities management, CAFM operations, helpdesk, maintenance planning, administration, or project operations.
- Minimum 1–3 years of hands on experience in CAFM system updates, PPM scheduling, work order tracking, SLA monitoring, reporting, and stakeholder coordination.
- Good knowledge of CAFM systems, PPM scheduling, work orders, SLAs, and KPIs.
- Strong data entry, reporting, documentation, and record keeping skills.
- High attention to detail and accuracy.
- Good coordination and follow up skills with technical teams, helpdesk, and subcontractors.
- Ability to monitor pending, overdue, urgent, and repeated work orders.
- Proficient in MS Office, especially Excel and Outlook.
- Good communication and customer service skills.
- Ability to manage multiple tasks and meet deadlines.
- Problem solving and escalation management skills.
- Professional, organized, and service oriented approach.
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