CAFM OPERATOR
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Key skills for this role
About the Role
DP World is seeking a CAFM Operator to manage and maintain the CAFM platform, support facility management operations, and ensure data integrity.
Key Skills for This Role
Responsibilities
- Operate and maintain the CAFM platform (e.g., MRI Evolution or similar) ensuring alignment with organizational needs and standards
- Input, update, and manage asset registers, PPM plans, maintenance schedules, and projects
- Track and ensure work orders, preventive maintenance tasks, and reactive and corrective maintenance are completed
- Generate and distribute scheduled and ad hoc reports from the CAFM system to management and stakeholders
- Serve as the first point of contact for internal CAFM related helpdesk queries and assign work orders to appropriate resources
- Log, track, and resolve user issues and service requests related to CAFM and facility operations
- Provide first line CAFM system support and deliver training sessions or create user guides
- Coordinate emergency or high priority work orders and ensure prompt resolution
- Monitor and report on KPIs and SLAs through CAFM reporting
- Regularly audit and validate CAFM system data to ensure accuracy, consistency, and completeness
Requirements
- Diploma or bachelor’s degree in FM, Engineering, IT, or a related field
- Minimum 3 years of relevant experience in a CAFM Operator role in Facility Management industry
- Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint)
- Experience with CAFM software like MIMS, MAXIMO, ORACLE, MRI/FSI
Full Job Posting
Key Responsibilities
- Operate and maintain the CAFM platform (e.g., MRI Evolution or similar) ensuring it aligns with the organization's needs and standards.
- Input, update, and manage asset registers, PPM plans, maintenance schedules, and projects.
- Track and ensure work orders, preventive maintenance tasks, and reactive and corrective maintenance are completed.
- Generate and distribute scheduled and ad hoc reports from the CAFM system to management and other stakeholders.
- Serve as the first point of contact for internal CAFM related helpdesk queries.
- Assign work orders to the appropriate resource based on skill, location, & availability.
- Log, track, and resolve user issues and service requests related to CAFM and facility operations.
- Escalate complex technical issues to the appropriate IT or CAFM Specialist teams as needed.
- Provide first line CAFM system support to users across the organization.
- Deliver training sessions or create user guides to enhance system understanding and user adoption.
- Follow up on assigned tasks to ensure timely execution and status updates in CAFM.
- Coordinate emergency or high priority work orders and ensure prompt resolution.
Qualifications, Experience and Skills
- Diploma or bachelor’s degree in FM, Engineering, IT, or a related field.
- Minimum 3 years of relevant experience in a CAFM Operator role in Facility Management industry.
- Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint).
- CAFM software like MIMS, MAXIMO, ORACLE, MRI/FSI.
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