Cafe Assistant / Customer Service Associate | Retail | M&S | Qatar
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Key skills for this role
About the Role
Al Futtaim Group is seeking a Customer Service Associate for its M&S cafe in Doha. The role involves delivering exceptional service, managing inventory, and assisting with sales. Candidates should have previous customer-facing experience and strong communication skills.
Key Skills for This Role
Responsibilities
- Engage with customers to provide a high level of service and assist with their needs
- Address basic customer complaints and escalate issues as needed
- Ensure the store is well organized and adheres to visual merchandising standards
- Regularly clean and maintain the sales floor
- Participate in receiving new shipments and restocking the store
- Help manage inventory and ensure the store is fully stocked
- Recommend products to customers focusing on upselling and cross selling
- Operate the cash register, process transactions, and follow company policies for handling payments
Requirements
- Previous experience in customer facing roles with a focus on providing excellent service
- Strong verbal communication and interpersonal skills
- Ability to maintain high store standards in product organization and cleanliness
- Experience in operating cash registers and following cash handling procedures
Full Job Posting
Overview Of The Role
- The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales.
- This role involves handling customer inquiries and complaints, ensuring the store is well stocked and visually appealing, and operating the cash register in accordance with company policies.
What You Will Do
- Engage with customers to provide a high level of service and assist with their needs.
- Address basic customer complaints and escalate issues as needed.
- Ensure that the store is well organized and adheres to company visual merchandising standards.
- Regularly clean and maintain the sales floor to create an inviting shopping environment.
- Actively participate in receiving new shipments and restocking the store.
- Help manage inventory and ensure the store is fully stocked.
- Recommend products to customers based on their needs, focusing on upselling and cross selling.
- Stay updated on product information to make informed recommendations.
- Operate the cash register, process transactions, and follow company policies for handling payments.
- Ensure accurate cash handling and maintain a clean and organized checkout area.
Skills
- Strong verbal communication skills.
- Exceptional customer service skills.
- Attention to detail for maintaining store standards.
- Ability to engage in upselling and cross selling.
What Qualifies You For The Role
- Previous experience in customer facing roles, with a focus on providing excellent service.
- Strong verbal communication and interpersonal skills to interact with customers effectively.
- Ability to maintain high store standards, both in terms of product organization and cleanliness.
- Experience in operating cash registers and following cash handling procedures.
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